Amarasinghe Pathirajage Pansilu Pabasara
Hospitality and Customer Service Professional
Parkdale RD MT Albert,AUK
Summary
Customer service professional with experience in fine dining and fast-paced café operations. Maintains hygiene standards and supports operational efficiency through consistent compliance. Improves guest experience using clear communication and fast, accurate service.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Steward
Xiang Xiang, Woodleigh
woodleigh, Singapore
01.2025 - 07.2026
- Assisted with food preparation and presentation for enhanced customer service.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Executed kitchen tasks to uphold hygiene standards and manage cleaning duties during peak hours.
- Operated dishwashing equipment to ensure proper sanitation of utensils.
- Assisted during busy holiday shifts to ensure smooth operations. while employed full-time at W Hotel Singapore.
Barista
Hazel Café & Cakery
Bambalapitiya, Sri Lanka
03.2026 - 05.2026
- Provided exceptional guest service in a fast-paced café environment, enhancing customer satisfaction
- Crafted high-quality espresso-based beverages while ensuring adherence to hygiene standards
- Prepared and served high-quality coffee beverages to customers.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of café workspace and equipment.
Trainee Barista
Hazel Café & Cakery
Bambalapitiya, Sri Lanka
11.2025 - 01.2026
- Mastered espresso preparation and beverage presentation standards to enhance customer experience
- Assisted in guest service during busy café hours to ensure efficient operations and customer satisfaction
- Ensured quality and freshness of baked goods and desserts for daily customer offerings.
- Ensured kitchen and dining areas were clean and organized for optimal customer experience.
- Supported team members in serving customers efficiently during busy hours.
Steward
Seorae Group
Serangoon, Singapore
07.2025 - 08.2025
- Maintained kitchen cleanliness and supported food preparation in high-volume Korean grill outlet.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Assisted in food preparation and presentation for customer service.
- Managed dishwashing operations to ensure hygienic standards were met.
Trainee
W Singapore, Sentosa Cove
, Singapore
01.2025 - 07.2025
- Received consistent positive feedback from guests and supervisors for professionalism and attentiveness
- Upheld high hygiene and presentation standards in accordance with 5-star hotel expectations, ensuring guest satisfaction
- Provided timely and friendly food and beverage service at poolside bar, enhancing guest experience
- Supported bar setup and organized stock in 5-star hotel, contributing to seamless operations
- Gained practical experience
Waiter & Morning Steward
IBIS, Bencoolen
Bencoolen, Singapore
12.2024 - 02.2025
- Facilitated guest orders and arranged tables in a high-volume hotel restaurant.
- Supported daily operations in a fast-paced environment to enhance guest experience.
- Delivered breakfast service and maintained cleanliness standards during morning shifts.
Steward
Bulgogi Syo
, Singapore
11.2024 - 01.2025
- Maintained kitchen hygiene standards and executed dishwashing duties in Korean BBQ restaurant to support food safety.
- Enhanced operational efficiency during peak hours as a part-time employee across various branches.
- Provided back-of-house support across multiple branches including Serangoon, Bugis Junction, Vivo City, Suntec, and Woodleigh Mall.
Steward
Dragon Chamber, Clarke Quay
, Singapore
07.2024 - 12.2024
- Assisted in food preparation and service to enhance guest experience.
- Maintained kitchen cleanliness and supported back-of-house operations in high-end restaurant
- Maintained cleanliness and organization in dining and kitchen areas.
- Operated dishwashing equipment efficiently to ensure sanitation standards.
- Operated dishwashing machine, managed waste disposal, and organized inventory
Pantry Assistant & Barista
Sommer, Marina Bay Sands
, Singapore
09.2024 - 11.2024
- Prepared espresso-based beverages and assisted with barista service.
- Ensured glassware and pantry hygiene standards in luxury fine-dining environment.
- Streamlined stock organization for back-of-house operations in Singapore restaurant.
- Delivered high standards of service and cleanliness as part-time employee.
Education
Diploma - Hospitality Management
STEi Institute
Singapore01-2025
GCE Advanced Level Studies -
D.S. Senanayake College
Colombo01-2024
GCE Ordinary Level Examination -
OKI International School
Biyagama01-2021
Bachelor of Business - Tourism And Hospitality Management
Auckland Institute of Studies
Mount Albert, NZ09-2026
Skills
- CUSTOMER SERVICE & FRONT-OF-HOUSE
Luxury & fine dining guest service Complaint resolution Tray service Table setup/clearing
- RETAIL & SALES SUPPORT
POS transactions & cash handling Stock replenishment Product presentation
- HYGIENE & COMPLIANCE
WSQ Food Safety HACCP & ISO 22000 Kitchen sanitation and waste management
- BARISTA & BEVERAGE
Espresso operation Milk texturing Beverage presentation
- TECHNICAL
POS systems Excel Business email & presentations
- SOFT SKILLS
Teamwork Calm under pressure Time management Guest-focused attitude
Personal Information
- Visa Status: New Zealand Student Visa — eligible to work up to 25 hours per week
Certification
Diploma in Customer Service — Alison CPD 2026-02, Food Safety and Hygiene in the Catering Industry — Alison CPD 2026-02, Basic Certificate in Barista (TVEC & SDC) — Colombo Bartender and Barista School 2025-11, ISO 22000 / HACCP Hygiene and Food Safety — Colombo Bartender and Barista School 2025-11, Basic Certificate in Bartending (TVEC & SDC) — Colombo Bartender and Barista School 2025-09, Diploma in Hospitality Management — STEi Institute Singapore 2025-07, Food Safety Certification (Level 1) — Singapore Workforce Skills Qualifications 2024-10
LANGUAGES
- Sinhala (Native)
- English (Fluent)
- Spanish (Beginner, currently learning)
- Chinese (Beginner, currently learning)
HONORS & LEADERSHIP
- Most Outstanding Zonal Joint Project — Winner
- Most Outstanding School-Based Leo Club — 2nd Runner-Up
- HelpAge Sri Lanka Fundraiser — Merit Award, Leadership: Prefect — D.S. Senanayake College
- Vice-President — Leo Club
- Secretary — DS Olympian Sport Society
- Sergeant-at-Arms — UN Club
Timeline
Barista
Hazel Café & Cakery
03.2026 - 05.2026
Trainee Barista
Hazel Café & Cakery
11.2025 - 01.2026
Steward
Seorae Group
07.2025 - 08.2025
Steward
Xiang Xiang, Woodleigh
01.2025 - 07.2026
Trainee
W Singapore, Sentosa Cove
01.2025 - 07.2025
Waiter & Morning Steward
IBIS, Bencoolen
12.2024 - 02.2025
Steward
Bulgogi Syo
11.2024 - 01.2025
Pantry Assistant & Barista
Sommer, Marina Bay Sands
09.2024 - 11.2024
Steward
Dragon Chamber, Clarke Quay
07.2024 - 12.2024
Diploma - Hospitality Management
STEi Institute
GCE Advanced Level Studies -
D.S. Senanayake College
GCE Ordinary Level Examination -
OKI International School
Bachelor of Business - Tourism And Hospitality Management
Auckland Institute of Studies