Amardeep Singh
Auckland,AUK
Summary
Technically savvy Service Engineer 20 years experienced in testing, integration and installation of IVD equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction.
Overview
20
20
years of professional experience
Work History
Service Manager
Bio Med Services
01.2010 - Current
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
- Addressed and resolved complex issues and delegated tasks to crew.
- Inspected laboratory and manufacturing equipment and immediately sent non-working devices out for repair.
Area Field Manager
Vector Biotech Pvt Ltd
04.2006 - 12.2009
- Facilitated field operations through supervision and direction of field personnel.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Biomedical Engineer
Beacon Diagnostic Pvt Ltd.
04.2003 - 03.2006
- Supported patient diagnosis and treatment by installing, calibrating and repairing biomedical equipment.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of hardware and software programs.
- Resolved customer complaints in prompt, polite and professional approach.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
Education
No Degree - 3 Year Diploma In Electronicos Communication Eng.
Punjab Technical Education Board
India05.2002
Skills
- Equipment Maintenance
- Operational Efficiency
- Maintenance and Repair
- Equipment Calibration
- Technical Reporting
- Laboratory Operations
- Customer Service and Assistance
- Equipment Installation
- Hardware Testing
- Technical and Diagnostic Support
Languages
English
Professional Working
Timeline
Service Manager
Bio Med Services
01.2010 - Current
Area Field Manager
Vector Biotech Pvt Ltd
04.2006 - 12.2009
Biomedical Engineer
Beacon Diagnostic Pvt Ltd.
04.2003 - 03.2006
No Degree - 3 Year Diploma In Electronicos Communication Eng.
Punjab Technical Education Board
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