Amarjeet Sandhu
Christchurch,CAN
Summary
Dynamic Senior Customer Service Manager at Woolworth Eastgate with a proven track record in complaint resolution and staff training. Expert in enhancing service delivery and operational oversight, fostering a culture of excellence. Successfully improved customer satisfaction through strategic initiatives and effective team coaching, ensuring a high-performing service environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Service Manager
Woolworth Eastgate
Linwood, Christchurch
10.2012 - Current
- Managed customer inquiries through various communication channels, ensuring prompt responses.
- Assisted team in resolving customer complaints by collaborating with relevant departments.
- Supported training initiatives for new staff on customer service protocols and tools.
- Conducted regular reviews of customer feedback to identify service improvement areas.
- Facilitated team meetings to discuss strategies for enhancing customer satisfaction levels.
- Maintained knowledge of company products and services to assist customers effectively.
- Resolved escalated customer complaints in a timely manner.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Longlife Manager
Woolworth Eastgate
Linwood, Christchurch
07.2015 - 03.2023
- Supervised daily store operations and ensured excellent customer service delivery.
- Managed inventory control and optimized stock levels for product availability.
- Led staff training sessions to enhance team skills and service standards.
- Coordinated promotional activities to drive customer engagement and sales initiatives.
- Monitored compliance with health and safety regulations within the store environment.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Business Diploma Level 7 - Business Adminstartive
Linguish International
Christchurch, NZ09-2013
Bachelor of Commerce - Business Administration And Management
Delhi University
Delhi04-2011
Skills
- Customer relationship management
- Complaint resolution
- Staff training and development
- Service enhancement
- Performance coaching
- Operational oversight
Accomplishments
- Employee of the month
- Safety hero of the month
Certification
- First aid
- Mental health first aid
- Manager certificate
- Forklift license
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Affiliations
- Hiking
- Solving puzzles
- Wood working
References
References available upon request.
Timeline
Longlife Manager
Woolworth Eastgate
07.2015 - 03.2023
Senior Customer Service Manager
Woolworth Eastgate
10.2012 - Current
Business Diploma Level 7 - Business Adminstartive
Linguish International
Bachelor of Commerce - Business Administration And Management
Delhi University