Amarjeet Singh
Auckland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Researcher
Auckland University of Technology (AUT)
03.2019 - 12.2021
- Gathered and organized information for research purposes.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
Duty Manager
Millennium Hotel New Plymouth Waterfront
11.2023 - Current
- Trained employees in essential job functions.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
Night Manager
Hotel Fable Auckland
01.2021 - 01.2023
- Oversee day-to-day hotel operations, including front desk, housekeeping, and maintenance departments
- Implement and enforce standard operating procedures to ensure a seamless guest experience
- Manage staff, including hiring, training, and scheduling
- Monitor and optimize hotel occupancy, rates, and revenue
- Respond to guest inquiries, concerns, and feedback to ensure customer satisfaction
- Collaborate with marketing and sales teams to drive business and promote the hotel
- Conduct regular inspections to maintain quality standards and compliance
- Financial reporting
Night Auditor
Hotel Fable Auckland
01.2021 - 12.2021
- Perform nightly audits of hotel transactions to ensure accuracy and completeness
- Reconcile and balance all revenue and settlement accounts, ensuring compliance with accounting standards
- Prepare and distribute daily financial reports to management
- Process guest check-ins and check-outs during overnight shifts
- Respond to guest inquiries and resolve issues in a professional and courteous manner
- Maintain accurate records of room occupancy and rates
- Handle cash transactions, credit card processing, and provide receipts
- Conduct security checks of the premises and report any issues
- Collaborate with the housekeeping and maintenance departments for efficient communication
- Assist in the training of new front desk staff
Frontline Worker
Manage Isolation Facility (MBIE)
01.2019 - 12.2019
- Assisted in maintaining a clean and safe environment for both customers and coworkers.
- Delivered prompt service to prioritize customer needs.
- Maintained a strong knowledge of company products and services, aiding customers in making informed decisions.
- Served as an effective liaison between customers and management, relaying important information for improved decision-making processes.
Travel Consultant
Eco Travels
11.2019 - 01.2020
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
- Handled sensitive information with professionalism and discretion.
Security Officer
Frontline Security
01.2021 - 07.2022
- Company Overview: under Armourguard
- Worked at multiple sites such as event Management, Ministry of Social Development, Construction site and many more in Auckland
- Under Armourguard
Part-time Worker
01.2019 - 12.2019
- Worked part time in Hotels & Restaurant in Auckland city, Cordis Hotel, Gusto Restaurant, Sky city, Raviz Restaurant
Education
Master By Research In Tourism Management - Tourism And Hospitality
Auckland University of Technology
New Zealand 01.2021
Master of International Tourism & Hospitality Management -
James Cook University
Singapore10.2018
Bachelor of Science - Physics, Chemistry & Mathematics
Punjabi University Patiala
Patiala07.2014
Skills
- Research
- Presentation skills
- Analytical skills
- Time management
- Excellent communication interpersonal skills
- Strong leadership and team management abilities
- Proficient in hotel management software and reservation systems
- Financial analysis
- Reporting
- Customer service
- Conflict resolution
- Attention to detail
- Problem-solving
- Software: Opera
- SPSS
- Amadeus
- MS Office
- Word
- Excel
- PowerPoint
- Publisher
- Outlook
Technology - Software
- Opera
- SPSS
- Amadeus
- MS Office
- Word
- Excel
- PowerPoint
- Publisher
- Outlook
Extracurricular Activities
NSS (National Service Scheme) camp in India, 12/25/12 - 12/31/12 Participate in Quiz competitions of chemistry during graduation, 09/10/12 Joined chemical society in College, 08/07/12 - 04/30/13 Participate in choreography event in college, 02/06/13 - 02/07/13
References
Available on request
Timeline
Duty Manager
Millennium Hotel New Plymouth Waterfront
11.2023 - Current
Night Manager
Hotel Fable Auckland
01.2021 - 01.2023
Night Auditor
Hotel Fable Auckland
01.2021 - 12.2021
Security Officer
Frontline Security
01.2021 - 07.2022
Travel Consultant
Eco Travels
11.2019 - 01.2020
Researcher
Auckland University of Technology (AUT)
03.2019 - 12.2021
Frontline Worker
Manage Isolation Facility (MBIE)
01.2019 - 12.2019
Part-time Worker
01.2019 - 12.2019
Master of International Tourism & Hospitality Management -
James Cook University
Bachelor of Science - Physics, Chemistry & Mathematics
Punjabi University Patiala
Master By Research In Tourism Management - Tourism And Hospitality
Auckland University of Technology
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