Summary
Overview
Work History
Education
Skills
Timeline
Amarjit Singh

Amarjit Singh

Point Cook,Vic

Summary

Motivated and results-driven professional with a strong background in business administration, customer service, and technical support. Proven ability to manage sensitive data, assist customers with secure digital access, and review financial claims in compliance-driven environments. Recognized for exceptional communication skills, attention to detail, and a proactive approach to problem-solving.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Inland Revenue Department
01.2025 - Current
  • Promoted and assisted customers with the setup of two-step verification (2SV) for MyIR accounts to enhance security and ensure account protection.
  • Investigated customer accounts to confirm 2SV status and provided tailored support to resolve access issues.
  • Conducted outbound calls to encourage adoption of 2SV and ensure successful setup.
  • Handled inbound inquiries via phone and web messaging, offering clear guidance on the 2SV process.
  • Reviewed donation tax credit (DTC) claims to assess eligibility for refunds based on Inland Revenue criteria.
  • Performed visual verification of submitted documentation in accordance with START guidelines.
  • Communicated with customers through outbound calls and digital channels to request additional information or clarify claims.

Fibre Technician

Civtec
06.2023 - 01.2025
  • Installed, tested, and maintained fibre optic infrastructure to ensure high-quality network performance.
  • Diagnosed and resolved technical faults on-site.
  • Collaborated with engineering teams to meet project deadlines and uphold safety and quality standards.
  • Delivered effective on-site support while maintaining a customer-focused approach.

Customer Service Representative

Go Rentals
06.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Domino’s Pizza
03.2021 - 07.2023
  • Supervised and supported staff to ensure a high level of service quality and operational efficiency.
  • Managed inventory, store safety, and compliance with food and licensing regulations.
  • Conducted staff training and scheduling to maintain productivity and team cohesion.

Warehouse Operator

Countdown
11.2018 - 01.2021
  • Operated forklifts, reach trucks, and jiggers to manage and transport inventory.
  • Assembled pallets and maintained accuracy under tight timelines.
  • Supported shift supervisors in achieving productivity targets while ensuring workplace safety.

Education

NZQA Diploma - Business Enterprise & Management

Abacus Institute of Studies, Christchurch
01.2018

Bachelor of Business Administration -

01.2015

Skills

  • Health and Safety Certified
  • First Aid
  • Fire Safety
  • Certified First-Aider
  • Customer service
  • Digital support
  • Strong written communication
  • Strong verbal communication
  • Conflict resolution
  • Team leadership
  • Data accuracy
  • Document verification
  • Employee of the Month

Timeline

Customer Service Officer - Inland Revenue Department
01.2025 - Current
Customer Service Representative - Go Rentals
06.2023 - 04.2024
Fibre Technician - Civtec
06.2023 - 01.2025
Assistant Manager - Domino’s Pizza
03.2021 - 07.2023
Warehouse Operator - Countdown
11.2018 - 01.2021
Abacus Institute of Studies - NZQA Diploma, Business Enterprise & Management
- Bachelor of Business Administration,

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Amarjit Singh