Sales Support and New Build Interior Fit Out Co-ordinator
MSR Construction Ltd
07.2022 - Current
Liaise and advise clients of interior design and fit out finishings throughout new build homes
Includes design and quotes of: kitchen, flooring, plumbing, showers, tiling, wardrobe and shelving, mirrors, fireplace, lighting, custom and bespoke elements (ie: entrance nook or modified decks and entry points etc)
Signing off choices and managing client expectations, tailored solutions and variations to contracts
Liasing and managing relationships with suppliers and contractors, forward ordering, stock control and management of deliveries, including plumbing and appliances and other items specific to each clients build
Greet, host and qualify enquiries from initial enquiry to Scope of Work sign off and contract signing
Give guidance and direct clients on general land procurement and resource consents
Collaborate with management team for marketing strategies, events and general administration and communication to create a cohesive process and team
Office Manager
Hawke’s Bay Contracting Ltd
01.2020 - 12.2022
Developed and implemented ALL filing and recording systems and processes from scratch
Qualify and action client leads and support client follow up process
Accounts Payable and monthly reconciliation (process and manage AP’s)
Health & Safety management and administration
Vehicle and Machinery fleet management
Assisted, ordered and managed resources, building materials, sub-contractor bookings and staff for smoother job outcomes
National Sales Manager
Haha Wines
Havelock North
01.2016 - 12.2017
Managed 145 Off and On-Premise liquor accounts across NZ (including Supermarkets)
Increased National Accounts by 35% (180 accounts to 240)
Pipeline forecast for NZ’s largest liquor retailer & Core Ranging for premium New Worlds
Developed and upgraded CRM and stock management systems to maximise and streamline performance and service creating efficiency for growth
Processed and invoiced orders daily using Unleashed stock management & Xero software
Marketing and Cellar Door Manager
Moana Park Winery
Taradale
01.2014 - 12.2016
Increased Cellar Door Revenue by 50%
Increased CRM use and EDM engagement and purchases through synchronized campaigns
Achieved finalist place for Cellar Door of the Year 2015
Recruited, trained and managed a team of 4-6 staff
Implemented staff training and departmental communications to enhance staff knowledge
Event marketing, set up and management from conception, completion to post event follow ups
Processed and dispatched stock, invoiced & processed payments with customers daily
Territory Manager
Villa Maria Wine Ltd
01.2013 - 12.2014
Top Salesperson for lower North Island within 6 months (increased sales by 35%)
Increased ranging and product placement across a majority of accounts
Trained and managed a staff of 3 to create a cohesive and effective sales team to enhance account and customer service relationships
Initiated moving from paper-based customer base to digital CRM and analysis
Lower North Island Territory Manager
Moana Park Winery Ltd
Hawkes Bay
01.2013 - 12.2014
Increased ranging and product placement throughout the lower North Island by over 200%
Created and managed CRM system and utilised for EDM to both On and Off Premise base
Hosted and managed expo stands to expand brand awareness and customer leads
Created, organised and hosted numerous Wine Club tastings across regions
Wine Broker/Office Administrator
Napier, Hawkes Bay
01.2011 - 12.2013
Converted paper administration system to computerised database creating resource efficiency and much higher quality customer service
Cleaned out and organized all office paperwork
Completed a full stock take and purge to update listings and again to prepare business for sale
Negotiated sales and listings to increase profits
Helped manage and implement a large UK export contract from multiple growers and facilities
Office Manager & Staff Coordinator
RBKC Plumbers
Earls Court, London
01.2008 - 12.2009
Managed and liaised with customers, plumbers, suppliers and engineers
Brought outstanding debts down by 90% by implementing a best practice system
Created a cloud-based job database to give real-time changes and appointments to plumbers and engineers out on the road thus creating more efficiency on resources
Executive Assistant
Aon Hewitt Corporation
London
01.2008 - 12.2008
Managed International travel for 5 Executive Consultants
Organised conferences including video, internal and external meetings
Produced and edited client reports and presentations
Often supported other administration staff and executives
Account Manager
Prime Location.com
Piccadilly Circus, London
01.2007 - 12.2008
Account and data management for a Real Estate Property Web-portal
Converted customer trials into subscriptions through maximizing education and utilisation of web-portal
Evaluate and analyse website functions and give recommendations for improvements
Legal and Financial Advisor
Public Trust
Tauranga
01.2004 - 12.2007
Met and guided customers to make financial and legal decisions
Prepare, draft and present Wills, Trusts, Insurance and Investments
Exceeded Sales and service targets by 200% and 150% on numerous occasions
Sales Consultant & Show Home Host
Lockwood
Tauranga
01.2003 - 12.2004
Hosted and facilitated customers through the design and build process
Liaised with engineers, architects, suppliers and builders to reach client expectations
Managed general office and database and all customer communications and follow up
Personal Assistant
Bayleys Rotorua & Eves Real Estate
Mt Maunganui
01.2002 - 12.2003
Qualifying and listing new customers and guiding them through the sale and purchase process
Editing, coordinating and copywriting advertising, photographs, and brochure publications
Management of CRM, general correspondence, files, legal documentation and advice
Hosting and following up customers from Open home viewings
Source sales data and analyse to utilise for marketing and planning purposes
HR Assistant
Hutt Valley DHB
Lower Hutt, Wellington
01.2001 - 12.2002
General employment administration (orientation/induction services, data management)
Administered new pay scale and performance appraisal system
Organised induction and resignation documentation and formatted HR policy documents
Compiled reference database and trained staff on maximizing its use
Timeline
Sales Support and New Build Interior Fit Out Co-ordinator
MSR Construction Ltd
07.2022 - Current
Office Manager
Hawke’s Bay Contracting Ltd
01.2020 - 12.2022
National Sales Manager
Haha Wines
01.2016 - 12.2017
Marketing and Cellar Door Manager
Moana Park Winery
01.2014 - 12.2016
Territory Manager
Villa Maria Wine Ltd
01.2013 - 12.2014
Lower North Island Territory Manager
Moana Park Winery Ltd
01.2013 - 12.2014
Wine Broker/Office Administrator
01.2011 - 12.2013
Diploma of Wine Marketing - Business, Management And Marketing
Eastern Institute of Technology
02.2010 - 03.2011
Office Manager & Staff Coordinator
RBKC Plumbers
01.2008 - 12.2009
Executive Assistant
Aon Hewitt Corporation
01.2008 - 12.2008
Account Manager
Prime Location.com
01.2007 - 12.2008
Legal and Financial Advisor
Public Trust
01.2004 - 12.2007
Sales Consultant & Show Home Host
Lockwood
01.2003 - 12.2004
Personal Assistant
Bayleys Rotorua & Eves Real Estate
01.2002 - 12.2003
HR Assistant
Hutt Valley DHB
01.2001 - 12.2002
Education
Diploma of Wine Marketing - Business, Management And Marketing