Amber Davids
Sunnynook,AUK
Summary
Energetic Sales and Customer Service Representative with 5+ years of experience resolving complex inquiries. Passionate about building long-term relationships, driving loyalty, and increasing interpersonal engagement. Excellent communication and people skills. Charismatic with an advanced proficiency in computer systems. Analytical thinker and firm negotiator. An enthusiastic salesperson with a passion for educating consumers on policy information. Relates well.
Overview
13
13
years of professional experience
Work History
Design Consultant
Dawson & Co
11.2018 - Current
- Luxury, designer indoor & outdoor furniture sales both loose items and fixed items such as wardrobes & kitchens. Luxury brands include Molteni&C|Dada, Timothy Oulton, Tribu, DEDON, etc.
- B2C & B2B Sales & negotiations.
- Developed strong rapport with customers and created positive impression of business.
- Conducted client consultations to understand requirements and preferences.
- Developed space planning concepts, colour palette selections, and textile presentations.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Quoting custom & available products & associated lead times for sales conversion.
- Arranging payment timeframes and methods, according to order type, ie; deposit to order/paid in full on ready to deliver.
- Individual sales budget/targets per year.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Met with over 10 customers per week to discuss design vision and individual needs.
- Logistics, inventory allocation & movement, transferring stock between showrooms and distribution branches, investigations, and consolidation.
- Managing outlet inventory turnaround/transfer of inventory store around product returns and inventory to be cleared warehouses to reduce pallet counts
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Support & Customer Service (Temp)
Vigilance Ltd
01.2018 - 04.2018
- Outbound cold calling to grow the database
- Book appointments for BDM to attend
- Closing sales once first contact has been made
- Maintaining overall presentation of the company website and social media pages
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
Sales Assistant (Temp)
Safety N Action Ltd
06.2017 - 07.2017
- Inbound/outbound calling.
- Booking course training for constructions industry workers via email & phone call requests.
- Invoicing for payment.
- Managing general phone & email enquiries.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Customer Service Administrator (Short Term)
Symetri Ltd
02.2017 - 06.2017
- Outbound calling
- Scheduling property assessments for building inspectors to investigate extent of damage to Earthquake struck homes in the Canterbury region.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Ability to treat each situation with sensitivity and understanding.
National Sales Manager
LA Imports Ltd
03.2014 - 07.2016
- B2B sales
- KPI & targets
- Cold calling.
- Arrange travel, accommodation and sales meetings with existing clients and new leads.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Retention and new business acquisition
- Order processing.
- Manage products, sales and customer accounts (invoicing, etc) using SAGE software
- Empowered and led driven sales, building product awareness and exceeded revenue targets.
- Stock control, stock take using SAGE software.
- Showroom visual merchandising.
- Online presence management, overall website maintenance, presentation, photography, and navigation as well as Social Media platforms.
Visual Merchandiser
Farmers Ltd
11.2013 - 02.2014
- Overall department presentation in Home, Manchester, Men's, Women's Apparel departments
- Worked with store managers to implement new displays, promotions and store layout changes.
- Coordinating with VM assistant on overall store VM operations, stock levels and placement
- Fixture maintenance and setup at Seasonal times and new store layouts and promotional signage's.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Window displays based on Farmers guidelines
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Monitored and replenished display inventory and restructured according to available stock.
Visual Merchandiser
Acquisitions
08.2012 - 11.2013
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Stock control, inward goods, fault return to suppliers
- Inward stock receipted and load to store data system.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
Furniture Maker
Danske Mobler
11.2011 - 07.2012
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Collected designated assembly materials from bins, set up work stations per written instructions and inspected own work for accuracy and quality.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Demonstrated manual dexterity and coordinated hand and finger movements to grasp, manipulate and assemble objects necessary to complete diverse furniture projects.
Retail Sales Assistant
Bed Bath N' Table
07.2010 - 11.2011
- Greeted customers and helped with homeware product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to company guidelines to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Visual Merchandising Assistant
Bed Bath N' Table
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed installation of visual merchandising displays, urging team to maintain and 'sell the look'
- Researched current trends in visual merchandising to execute displays (inspiration such as Home & Garden magazine, Pinterest, famous Architects & designers, etc.)
- Monitored and replenished display inventory and restructured according to available stock.
- Worked with VM managers to implement new displays, promotions and store layout changes.
- New store launches & installations, 5 / 9 during service.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores. New store installations, 5 / 9 during service.
- Nation wide travel was required,
Education
Certificate in Event Management & Luxury Weddings - Meeting And Event Planning
QC Design School
Online12.2023
Certificate Real Estate Salesperson, Level 4 - Real Estate
Unitec Institute of Technology
Auckland, NZ09.2015
Diploma - Interior Design
Open Polytechnic
Auckland, NZ12.2014
Skills
- Communication
- Goal driven
- People person
- Customer Needs Assessments
- Gaining Commitment
- Time management
- Consultative selling
- Relationship building
- Strong negotiator
- Proposal Sketching and Planning
- Coachable & Conscientiousness
- Strategic Selling
Hosting
Hosting games nights, dinner and themed parties for friends & family.
Timeline
Design Consultant
Dawson & Co
11.2018 - Current
Sales Support & Customer Service (Temp)
Vigilance Ltd
01.2018 - 04.2018
Sales Assistant (Temp)
Safety N Action Ltd
06.2017 - 07.2017
Customer Service Administrator (Short Term)
Symetri Ltd
02.2017 - 06.2017
National Sales Manager
LA Imports Ltd
03.2014 - 07.2016
Visual Merchandiser
Farmers Ltd
11.2013 - 02.2014
Visual Merchandiser
Acquisitions
08.2012 - 11.2013
Furniture Maker
Danske Mobler
11.2011 - 07.2012
Retail Sales Assistant
Bed Bath N' Table
07.2010 - 11.2011
Visual Merchandising Assistant
Bed Bath N' Table
Certificate in Event Management & Luxury Weddings - Meeting And Event Planning
QC Design School
Certificate Real Estate Salesperson, Level 4 - Real Estate
Unitec Institute of Technology
Diploma - Interior Design
Open Polytechnic
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