Amber Davids
Sunnynook,AUK
Summary
Energetic Sales and Customer Service Representative with 5+ years of experience resolving complex inquiries. Passionate about building long-term relationships, driving loyalty, and increasing interpersonal engagement. Excellent communication and people skills. Charismatic with an advanced proficiency in computer systems. Analytical thinker and firm negotiator. An enthusiastic salesperson with a passion for educating consumers on policy information. Relates well.
Overview
13
13
years of professional experience
Work History
Design Consultant
Dawson & Co
Auckland, AUK
11.2018 - Current
- Luxury, designer indoor & outdoor furniture sales both loose items and fixed items such as wardrobes & kitchens. Luxury brands include Molteni&C|Dada, Timothy Oulton, Tribu, DEDON, etc.
- B2C & B2B Sales & negotiations.
- Developed strong rapport with customers and created positive impression of business.
- Conducted client consultations to understand requirements and preferences.
- Developed space planning concepts, colour palette selections, and textile presentations.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Quoting custom & available products & associated lead times for sales conversion.
- Arranging payment timeframes and methods, according to order type, ie; deposit to order/paid in full on ready to deliver.
- Individual sales budget/targets per year.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Met with over 10 customers per week to discuss design vision and individual needs.
- Logistics, inventory allocation & movement, transferring stock between showrooms and distribution branches, investigations, and consolidation.
- Managing outlet inventory turnaround/transfer of inventory store around product returns and inventory to be cleared warehouses to reduce pallet counts
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Support & Customer Service (Temp)
Vigilance Ltd
Auckland, AUK
01.2018 - 04.2018
- Outbound cold calling to grow the database
- Book appointments for BDM to attend
- Closing sales once first contact has been made
- Maintaining overall presentation of the company website and social media pages
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
Sales Assistant (Temp)
Safety N Action Ltd
Auckland, AUK
06.2017 - 07.2017
- Inbound/outbound calling.
- Booking course training for constructions industry workers via email & phone call requests.
- Invoicing for payment.
- Managing general phone & email enquiries.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Customer Service Administrator (Short Term)
Symetri Ltd
Auckland, AUK
02.2017 - 06.2017
- Outbound calling
- Scheduling property assessments for building inspectors to investigate extent of damage to Earthquake struck homes in the Canterbury region.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Ability to treat each situation with sensitivity and understanding.
National Sales Manager
LA Imports Ltd
Auckland, AUK
03.2014 - 07.2016
- B2B sales
- KPI & targets
- Cold calling.
- Arrange travel, accommodation and sales meetings with existing clients and new leads.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Retention and new business acquisition
- Order processing.
- Manage products, sales and customer accounts (invoicing, etc) using SAGE software
- Empowered and led driven sales, building product awareness and exceeded revenue targets.
- Stock control, stock take using SAGE software.
- Showroom visual merchandising.
- Online presence management, overall website maintenance, presentation, photography, and navigation as well as Social Media platforms.
Visual Merchandiser
Farmers Ltd
Auckland, AUK
11.2013 - 02.2014
- Overall department presentation in Home, Manchester, Men's, Women's Apparel departments
- Worked with store managers to implement new displays, promotions and store layout changes.
- Coordinating with VM assistant on overall store VM operations, stock levels and placement
- Fixture maintenance and setup at Seasonal times and new store layouts and promotional signage's.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Window displays based on Farmers guidelines
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Monitored and replenished display inventory and restructured according to available stock.
Visual Merchandiser
Acquisitions
Auckland, AUK
08.2012 - 11.2013
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Stock control, inward goods, fault return to suppliers
- Inward stock receipted and load to store data system.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
Furniture Maker
Danske Mobler
Auckland, AUK
11.2011 - 07.2012
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Collected designated assembly materials from bins, set up work stations per written instructions and inspected own work for accuracy and quality.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Demonstrated manual dexterity and coordinated hand and finger movements to grasp, manipulate and assemble objects necessary to complete diverse furniture projects.
Retail Sales Assistant
Bed Bath N' Table
Auckland, AUK
07.2010 - 11.2011
- Greeted customers and helped with homeware product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to company guidelines to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Visual Merchandising Assistant
Bed Bath N' Table
New Zealand
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed installation of visual merchandising displays, urging team to maintain and 'sell the look'
- Researched current trends in visual merchandising to execute displays (inspiration such as Home & Garden magazine, Pinterest, famous Architects & designers, etc.)
- Monitored and replenished display inventory and restructured according to available stock.
- Worked with VM managers to implement new displays, promotions and store layout changes.
- New store launches & installations, 5 / 9 during service.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores. New store installations, 5 / 9 during service.
- Nation wide travel was required,
Education
Certificate in Event Management & Luxury Weddings - Meeting And Event Planning
QC Design School
Online12.2023
Certificate Real Estate Salesperson, Level 4 - Real Estate
Unitec Institute of Technology
Auckland, NZ09.2015
Diploma - Interior Design
Open Polytechnic
Auckland, NZ12.2014
Skills
- Communication
- Goal driven
- People person
- Customer Needs Assessments
- Gaining Commitment
- Time management
- Consultative selling
- Relationship building
- Strong negotiator
- Proposal Sketching and Planning
- Coachable & Conscientiousness
- Strategic Selling
Hosting
Hosting games nights, dinner and themed parties for friends & family.
Timeline
Design Consultant
Dawson & Co
11.2018 - Current
Sales Support & Customer Service (Temp)
Vigilance Ltd
01.2018 - 04.2018
Sales Assistant (Temp)
Safety N Action Ltd
06.2017 - 07.2017
Customer Service Administrator (Short Term)
Symetri Ltd
02.2017 - 06.2017
National Sales Manager
LA Imports Ltd
03.2014 - 07.2016
Visual Merchandiser
Farmers Ltd
11.2013 - 02.2014
Visual Merchandiser
Acquisitions
08.2012 - 11.2013
Furniture Maker
Danske Mobler
11.2011 - 07.2012
Retail Sales Assistant
Bed Bath N' Table
07.2010 - 11.2011
Visual Merchandising Assistant
Bed Bath N' Table
Certificate in Event Management & Luxury Weddings - Meeting And Event Planning
QC Design School
Certificate Real Estate Salesperson, Level 4 - Real Estate
Unitec Institute of Technology
Diploma - Interior Design
Open Polytechnic