Amber Governor
Flat Bush,Auckland
Summary
Dedicated and detail-oriented professional with a proven track record in administrative roles. Possessing strong organizational and multitasking skills, I am adept at managing office tasks efficiently and ensuring smooth day-to-day operations. With a keen eye for detail, I excel in data management, record keeping, and maintaining accurate documentation. My excellent communication skills, both written and verbal, enable me to collaborate effectively with team members and interact professionally with clients and stakeholders. Proficient in utilizing office software and technology, I am quick to adapt to new systems and tools. Known for my proactive approach to problem-solving and my ability to prioritize tasks, I consistently contribute to creating a productive and positive work environment. As a motivated and dependable professional, I am eager to bring my administrative expertise to a dynamic team and contribute to the overall success of the organization.
Overview
9
9
years of professional experience
Work History
Marketing Specialist
Tautoko Whanau Ora
04.2022 - 11.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Worked closely with in-house design team to develop visuals for content.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Updated social media platforms with latest news and corporate details.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Identified appropriate marketing channels and target customers for campaigns.
- Designed and implemented advertising and public relations activities.
Health Care Administrator
Turuki Health Care
10.2020 - 11.2021
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Communicated with patients, ensuring that medical information was kept private.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted customers and visitors in-person and via telephone calls.
GMP Operator
New Zealand Pharmaceuticals Ltd
04.2015 - 08.2020
- Following written and verbal instructions to ensure production batches are correct.
- Quality & Hygiene Control of Pharmaceutical substances.
- Communication with co-workers and management.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Verified accuracy of data before transcribing.
- Entered numerical data into databases with speed and accuracy.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Diagnosed issues quickly and contacted team leaders and supervisors to warn of potential project delays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-day-day duties accurately and efficiently.
Skills
- Organizational Skills
- Time Management:
- Attention to Detail
- Communication Skills
- Administrative Proficiency
- Adaptability
- Problem-Solving
- Customer Service
- Tech Savvy
- Confidentiality
- Team Collaboration:
- Self-Motivation
- Problem-Solving
- Flexibility
- Customer Service
Timeline
Marketing Specialist
Tautoko Whanau Ora
04.2022 - 11.2023
Health Care Administrator
Turuki Health Care
10.2020 - 11.2021
GMP Operator
New Zealand Pharmaceuticals Ltd
04.2015 - 08.2020
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