Amber Jane Hutchison
Hillcrest,Rotorua
Summary
Dynamic store manager/salesperson with a proven track record in sales and management. Adept at delivering exceptional customer service while achieving client financial goals. Passionate about fostering strong relationships and driving sales success, I thrive in fast-paced environments and consistently exceed expectations.
Overview
29
29
years of professional experience
Work History
Private Carer
I cared for my Dad through his battle with metastatic cancer until it took his life in May 2026
Rotorua, Rotorua
08.2023 - 05.2026
- Provided daily personal care and assistance with daily living activities.
- Managed medication schedules and ensured timely administration of prescriptions.
- Coordinated medical appointments and transportation for necessary treatments.
- Assisted with meal preparation, focusing on nutritional needs and preferences.
- Communicated effectively with healthcare professionals regarding care plans.
- Offered emotional support and companionship during challenging times.
- Maintained a clean and safe living environment to promote comfort and health.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Administered medication according to doctor's instructions and monitored client's health condition.
Salesperson
Rotorua Florist
Cbd, Rotorua
12.2019 - 08.2023
- Guided customers in selecting floral arrangements, enhancing their experience for various occasions.
- Oversaw inventory management and restocked products to ensure optimal store presentation.
- Managed inventory and restocked products to maintain store presentation.
- Managed store operations during owner's absence.
Store Manager
Big Save Furniture
Gladstone , Gisborne
06.2013 - 09.2014
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff to enhance customer service skills.
- Analyzed sales data to optimize inventory levels and product placement.
- Implemented loss prevention measures to minimize shrinkage risks.
- Coordinated promotional events to increase store traffic and engagement.
- Oversaw scheduling and payroll management for store employees.
- Fostered a positive team environment through effective communication and support.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Insurance Broker
Insurance Towers
Rotorua
02.2011 - 02.2013
- I gave clients advice on the following insurance products: Life, Medical, Trauma, Income Protection, Mortgage Protection, Total and Permanent Disablement, Key Person Protection.
- Met clients in various locations to identify and align their insurance needs with future financial goals.
- After the birth of my second child in May 2012 I decided to focus solely on being a broker.
- Worked part time at Glassons for 1 year while building portfolio by meeting potential clients in evenings.
Store Manager
Glassons
Rotorua
10.2001 - 09.2012
- Key Responsibilities were based on my 'Key Performance Indicators' which were as follows:
- - Conducted comprehensive training sessions for staff to enhance skills and improve performance. - Executed daily sales strategies to maximize revenue and meet targets. training with all team members, management training with all management team and potentials, one on one performance coaching.
- - Shrinkage/Loss Prevention - Quarterly store stock takes were performed by myself and the team and we held 'security training sessions' regularly to help the team thwart shoplifters.
- Maintained high standards for store cleanliness, merchandising, and window displays. Followed banking, cash, and customer return procedures accurately. Updated team training regularly.
- Maintained staff wage allowances while creating rosters and monitored local events in Rotorua to optimize staffing levels.
- - Staff turnover - Minimizing staff turnover by ensuring we fostered a great team environment where staff looked forward to coming to work and achieving great things.
- Surpassed store sales targets on a daily, weekly, monthly, and quarterly basis while allocating goals to team members.
- Recruited and selected all staff members for the store.
3IC
Whitcoulls
01.1997 - 12.2001
- Managed daily store operations in the absence of the manager, motivating the sales team and handling banking and cash transactions.
- Managed store inventory by processing all incoming and outgoing goods.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Rotorua Lakes High School
Skills
- Excellent customer service
- Ability to maintain calm in hectic working environment
- Policy writing
- Risk assessment
- Market analysis
Hobbies and Interests
- Fishing
- Cooking
- Gardening
- Painting
- Scrapbooking
- Gardening
- Spending time with family
Timeline
Private Carer
I cared for my Dad through his battle with metastatic cancer until it took his life in May 2026
08.2023 - 05.2026
Salesperson
Rotorua Florist
12.2019 - 08.2023
Store Manager
Big Save Furniture
06.2013 - 09.2014
Insurance Broker
Insurance Towers
02.2011 - 02.2013
Store Manager
Glassons
10.2001 - 09.2012
3IC
Whitcoulls
01.1997 - 12.2001
Rotorua Lakes High School