Amber Lee
Auckland,AUK
Summary
I am a reliable and positive team player who understand the importance of being able to work well and communicate with my coworkers and customers, as well as being able to take initiative when necessary in order to get the job done. I have a large variety of skills and experience within the service and hospitality industry, ranging from customer service to preparing beverages and meals. I understand the importance of respecting and valuing customers, including being transparent if there was an issue with their order or simply asking about how their day is going. I think communication is an integral part of providing successful service.
Overview
3
3
years of professional experience
Work History
Event Caterer
Youth Initiative Program Forum
01.2023 - 02.2023
- Catered 3 meals a day for 6 days for a group of 120 people.
- Adapted meals to fit all dietary requirements and needs.
- Worked for weeks in advance planning the menu and to order all ingredients.
- Worked an industrial kitchen.
- Deep cleaned at the end of each day.
- Ensured all food was safely stored with no cross contamination and clearly labelled.
- Worked in a team with my coworkers, and rotated head chef often.
- Coordinated with team members to prepare orders on time.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
All Rounder and Barista
Crafty Baker
04.2022 - 08.2022
- Maintained and operated espresso machine, including setting up in the morning and thoroughly cleaning in the afternoon.
- Listened closely to customer requests i.e allergens.
- Worked the till, served and seated customers.
- Made and effort to pleasantly interact with all customers and ensured they felt welcomed, despite the rush of the cafe.
- Quick and effective service to ensure happy customers.
- Worked the dishwasher.
- Paid attention to the cleanliness of the front of house, including inside food cabinets and fridges.
Front of House Employee
Robert Harris Coffee
03.2021 - 12.2021
- Worked at the till, welcoming customers and taking their orders.
- Waited on tables and served food.
- Helped out on the coffee machine if the main barista was overwhelmed with orders.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Worked the dishwasher, helped to tidy dishes away.
Front of House Employee
Titirangi Indian Restaurant
08.2020 - 11.2020
- Worked the till, took phone orders for takeaways.
- Welcomed, seated and served customers.
- Ensured tables were always clean and set.
Education
How To Take Initiative in Many Different Fields
International Youth Initiative Program
Järna, Sweden06.2023
Volunteer Teacher Assistant
Hebet El Nile
Luxor, Egypt04.2023
High School Diploma -
Titirangi Rudolf Steiner School
Auckland, NZ12.2020
Student Exchange Program
Vidar Skolan
Copenhagen, Denmark12.2018
Skills
- Can Confidently Take Initiative
- POS System
- Customer Service
- Cash Register Operation
- Team Collaboration and Communication
- Attention to Detail
- Operation of Espresso Machine
- Friendly, Respectful, Attentive
- Adaptable, Fast Learner
- Willingness to Learn
Personal Interests
- Creative and Artistic
- Passionate about Quality Education
- Interested in Teaching (not yet, though...)
- Adventurer and Solo Traveller
- Enjoys the Outdoors
Timeline
Event Caterer
Youth Initiative Program Forum
01.2023 - 02.2023
All Rounder and Barista
Crafty Baker
04.2022 - 08.2022
Front of House Employee
Robert Harris Coffee
03.2021 - 12.2021
Front of House Employee
Titirangi Indian Restaurant
08.2020 - 11.2020
How To Take Initiative in Many Different Fields
International Youth Initiative Program
Volunteer Teacher Assistant
Hebet El Nile
High School Diploma -
Titirangi Rudolf Steiner School
Student Exchange Program
Vidar Skolan
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