Amber-Leigh Young
Papakura,AUK
Summary
Accomplished Assistant Store Manager with a proven track record at Shosha, enhancing store performance through strategic merchandise displays and effective staff supervision. Skilled in inventory control and team building, I significantly improved customer experience and sales.
My leadership fostered a loyal customer base and a collaborative team environment.
Retail professional well-versed in managing checkout operations and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Reliable and adaptable, with focus on efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Shosha
10.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Retail Assistant
Hottbox
11.2021 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Checkout Supervisor
Woolworths
06.2017 - 11.2021
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
- Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
Education
Rosehill College
Papakura, AUK10.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
Timeline
Assistant Store Manager
Shosha
10.2022 - Current
Retail Assistant
Hottbox
11.2021 - 10.2022
Checkout Supervisor
Woolworths
06.2017 - 11.2021
Rosehill College
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