Amber Makinson

• Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
• Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
• Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
• Streamlined workflow in the repair shop, maintaining a clean and organized workspace to facilitate efficient repairs.
• Conducted road tests to verify successful completion of repairs before returning vehicles to customers.
• Maintained detailed records of all completed repairs, ensuring proper documentation for future reference or warranty claims.
• Minimized safety risks by adhering to strict safety protocols during all repair projects.
• Contributed to team success by consistently meeting or exceeding repair project deadlines.
• Ordered parts necessary for vehicle repairs and new installations.
• Documented findings and actions taken.

• Maintained farm equipment and vehicles.
• Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
• Milked 600+ cows using milking machinery.
• Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
• Attended promptly to needs of sick cows to maintain health of livestock.
• Kept stock healthy with adequate food, water and open space.
• Enhanced herd health through regular monitoring, vaccinations, and preventative care measures.
• Optimized cow comfort with improved housing and management practices, leading to increased milk yields.
• Adapted to weather challenges by adjusting feed rations and modifying farm practices accordingly.
• Implemented successful strategies to maximise dairy production with enhanced nutrition and herd health initiatives.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed, rotated, and balanced tires on different types of vehicles.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilising protective gear as needed.
• Completed customer orders and warranty services according to manufacturer specifications.
• Maintained accurate records of time and materials required to perform repairs and service.
• Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.

With my previous experience in customer service at Crate and Barrel restaurant in Leeston, I am confident in my ability to provide exceptional service to future customers.

During my time at Crate and Barrel, I honed my skills in:

- Ensuring timely and attentive service
- Handling customer queries and feedback
- Working effectively in a fast-paced team environment
- Maintaining a clean and welcoming atmosphere

- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

- Contributed to increased sales by upselling menu items and promoting daily specials.

- Managed reservations efficiently, accommodating special requests and minimising wait times for walk-in guests.

- Maintained financial records accurately, tracking daily sales totals and reconciling cash drawers to ensure proper accounting procedures.

I am eager to bring my skills and enthusiasm to a new role and contribute to a team dedicated to excellent customer service

• During my three months at BAW LTD, I learned how to mend punctures, strip and fit tyres, perform wheel balancing, and provide customer care
• Unfortunately due to daily renovations and the business being new, BAW failed to be a customer attraction and they were unable to provide me hours.

• Through my years of study, I have always been working on farms in casual or fixed-term positions
• During the break or holiday periods I would enjoy traveling the South Island of NZ and working on multiple different farms to fill in my time during study breaks.

• This seasonal work gave me the opportunity to work even closer with the animals ensuring they were cared for before going through the meat works.

• My experience working on a dairy farm in Balclutha gave me a clearer understanding of animal care and pasture management
• My responsibilities as a herd manager included pasture measuring and management, lameness treatments, calf rearing, tractor work and feeding, crutching, dagging, and shearing.