Amber-Rose Proud

• I am the first point of contact for patients and their families via phone, email and in person. Welcoming them to the practice, maintaining a friendly and calm waiting room environment, and helping the patient and family have a positive dental experience.

Key Responsibilities:

• Answer queries and schedule appointments. Manage cancellations and prioritise urgent enquiries to facilitate daily schedules and smooth running of the practice.
• Send referrals and supporting documentation to industry contacts and specialists as required.
• Ensure patient information is up to date and records are kept accurately and confidential.
• Processing payments and using Xero for invoicing and receiving.
• Keeping the waiting room and reception clean and tidy.
• Managing and ordering office supply stock.

• I was responsible for all things relating to customers, their orders, and I was their first point of contact with the business.

Key responsibilities:

• Office administration, customer service, booking orders, receiving phone calls, responding to emails. Ensuring each customer has a positive experience from start to finish, and problem solving when needed to rebuild the customer’s confidence in the business.
• Managing staff, answering questions from customers, product sales, keeping the retail store clean and tidy, stock rotation, receiving payments, product ordering and visual merchandising.

• In this role I was responsible for managing the warehouse, dispatch of online customer orders and large scale wholesale orders.

Key responsibilities:

• Organising the warehouse, product ordering and stock management, dispatch of orders around the country for both customers and wholesalers. Corresponding with customers via phone and email. Invoicing for orders.