Amber Tian

Managed full leasing process including advertising, viewings, tenant screening, and tenancy agreements
Maintained 100% occupancy and kept vacancy periods under 3 weeks through active leasing and follow-ups
Managed rent collection and arrears, following up tenants to ensure payment compliance
Conducted routine inspections and reported maintenance issues to owners and contractors
Handled tenant and landlord communication, resolving day-to-day tenancy issues
Coordinated repairs with contractors and monitored job completion
Managed insurance claims from incident reporting through repair completion
Managed residential and commercial properties, including a commercial head office tenancy for an education provider
Processed utilities, water billing, and property-related payments
Used Palace, TPS, and MyRent for property management tasks and record keeping
Generated new leads through Xiaohongshu and referrals, contributing to new client acquisition

• Managed end-to-end property leasing including advertising, viewings, tenant screening, and tenancy agreements
• Listed and marketed rental properties across Trade Me, Realestate.co.nz and other platforms
• Conducted property viewings and handled tenant enquiries
• Advised on rental pricing based on market demand and property conditions
• Maintained high occupancy through active leasing and follow-ups
• Prepared tenancy documentation and ensured compliance with tenancy requirements
• Coordinated inspections, maintenance, and contractor work
• Managed landlord communication and tenancy updates
• Handled rent arrears follow-up and recovery processes where required
• Promoted listings through online channels and social media

• Managed leasing of vacant properties through online platforms and direct enquiries
• Conducted property viewings and handled tenant enquiries throughout the leasing process
• Advised on rental pricing based on market demand and local trends
• Prepared tenancy documentation and supported rent arrears recovery, including Tenancy Tribunal cases where required
• Coordinated annual building inspections and supported maintenance planning and execution
• Implemented marketing strategies to improve occupancy and rental income
• Managed rental advertising and social media promotion across multiple platforms

· Managed a personal online store, listing and selling products on Trade Me.

· Responded to customer enquiries and provided after-sales support.

· Processed orders and arranged shipping for customers.

· Maintained product listings and ensured accurate descriptions and pricing.

· Handled customer feedback and resolved issues to maintain positive ratings.