AMBER ROSE HARWOOD
Nelson
Summary
I have over eight years of experience in the health care industry with strengths in people management and leadership, backed by nursing and health and safety training. I am enthusiastic and eager to learn, grow and strive to excel in my place of work. During the eight months I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organisational skills. My health and safety experience has provided me with a solid background and a detail-orientated approach with attention to record keeping, laws and legislations. I have worked in a number of countries and disciplines. This includes shift work and unsociable hours. As well as working with disadvantaged children in Romania I up held the role of healthcare facilitator in the United Kingdom in 2014. During the recent Covid19 lockdown I worked in the close contact team as a health and wellness advisor. It is rewarding for me to make a difference in other people’s life's and I strive to deliver an exemplary level of service to my employer.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Lion Group
08.2019 - Current
- Health and Safety representative, recommending changes to enhance efficiency and safety of daily activities
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses
- Advanced to keyholder and assistant manager-in-charge in manager's absence in April 2020 after only 8 months with the company
- Supervised a team of 6 employees and provided feedback on performance to senior management to aid in business decision making and planning
- Set and enforced plans focused on increasing team productivity and strengthening operational efficiency
- Provided current employees options for additional training opportunities
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Evaluated workplace conformance with Lion's standards and regulations, implementing immediate strategies to resolve deficiencies
- Developed recommendations to reduce hazards by improving gear, behaviours and procedures
- Created a safe work environment by complying with safety, health and security requirements
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety
National Close Contact Service Health Advisor
Ministry Of Health
04.2020 - 06.2020
- Learnt and navigated my way through sales force to identify cases assigned to me, priorities and manage them over the phone whilst collecting and inputting information
- Assisted individuals and families over the phone, providing the latest government advice on Covid19 available
- Delivered scripted health and wellness checks that would change daily as Covid19 was evolving at a high rate
- Handled more than 20 daily outbound assigned calls to close contacts, gaining and providing information and assuring satisfaction whilst promoting health and wellbeing
- Resolving problems related to mental health, wellbeing and financial concerns
- Providing expertise and referrals for clinical support and services such as the Covid19 health and the mental health support lines
- Upholding strict confidentiality protocols and following procedural guidelines at all times over the phone and in the office
- Overcame objections using friendly, persuasive strategies when contacts were unwilling to share information
- Seeking guidance from clinical management in complex circumstances and dealing with them effectively
Home Health Care Provider
Still Water Gardens Hospital and Life care
02.2018 - 07.2019
- Worked to improve and enhance patient lives through effective and compassionate care
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Administered medication as directed by physician
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Developed rapport to create safe and trusting environment for care
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Maintained clean, safe and well-organized patient environment
- Participated in the documentation processes required for clinical outcomes in individual patient care plans
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education
- Furthered skills by actively taking part in employee trainings and taking classes to upskill
Teacher and Leader
Growing up green day nursery
01.2015 - 06.2016
- Cared for a class of 30 children with varying needs by working closely with staff and efficiently planning and coordinating activities
- Helped cultivate a learning-focused and welcoming atmosphere for children of all cultural and socioeconomic backgrounds
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours
Education
High School Diploma - English, Classical Studies, Psychology, Social Studies, Geography and History
Nayland Collage
Associate of Science - Nursing Foundation Studies Level 4, Cell, Microbiology & Chemistry for nursing
CPIT
Bachelor of Science - Nursing Practice
Massey University
Skills
- Full NZ driver license
- Problem resolution
- MS Office experience
- Operational improvement
- Call centre and customer service
- Health and wellness promotion
- Health and Safety
- Health and safety procedure and protocol
- Relationship development
- Time punctual and prompt
- High level of initiative
- Team management
- Leadership skills
- Nursing education
- First Aid
- Patient-focused quality service
- Culturally sensitive service provider
Timeline
National Close Contact Service Health Advisor
Ministry Of Health
04.2020 - 06.2020
Assistant Manager
Lion Group
08.2019 - Current
Home Health Care Provider
Still Water Gardens Hospital and Life care
02.2018 - 07.2019
Teacher and Leader
Growing up green day nursery
01.2015 - 06.2016
High School Diploma - English, Classical Studies, Psychology, Social Studies, Geography and History
Nayland Collage
Associate of Science - Nursing Foundation Studies Level 4, Cell, Microbiology & Chemistry for nursing
CPIT
Bachelor of Science - Nursing Practice
Massey University
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