Amee Johnson

I am very passionate about customer service and making it easy for customers, helping people is a strength I hold especially when needed the most and with a easy going nature that enables me to engage with people easily.

I have shown capability of being able to be proactive with time management and self-disciplined while working from home by adhering to SLAs and managing my mental wellbeing while under stress. I am a very fast learner with an eye for detail, that can work to timelines as well as have difficult conversation while delivering in a compassionate support manner.

I have gained a wide range of knowledge and skills over time in the bank as well as in my personal life. I am very particular about getting it right the first time and sharing best practises to help with learning development.

I have gained a lot of experience in the consultant role with Case Management and are competent with assessments/monitoring of customers and handling queries or objections/difficult conversations. This is proven through QA results and customer interactions in the last 1.6 years in the role in case management and annual competency reviews more recently completed in February 2024.

I have built relationships with the current team and with the wider unit. Through the praises I have received, has shown my ability to support colleagues and deliver excellent customer service that has had a positive impact on their wellbeing. I am capable of speaking up and sharing knowledge gained.

I am ready to further my knowledge and progress in assisting customers in an area that I am passionate about. I bring with me, knowledge from case management and customer management and also branch experience as a personal banker and home lender.

Given the opportunity I would love to be able to further assist customers in more difficult scenarios and expand my knowledge in the process.

• 2010/2011, Health and Safety Representatives Stage 1 & 2
• 2015, VOC Award 100%
• 2017, Lending Learning Stage 2 – Personal and Home Lending
• 2018, Home Buying Journeys
• 2020, Q3 Stars Award
• 2021, Q4 Stars Award