Ameena Osman

• I improve customer satisfaction by quickly and effectively resolving online inquiries, ensuring customers felt valued and understood.
• I set clear goals for my team, helping them stay aligned with the company objectives while creating an environment where everyone feels accountable and takes pride in their work.

I supervise a team of over 15 employees in the online department at Woolworths. I also ensure smooth operations by coordinating with delivery drivers and regularly communicating with upper management.

In my role as a Customer Service Representative at RepairHub, I consistently:

• Delivered excellent customer service by quickly responding to inquiries and resolving issues related to repairs and services, ensuring a positive customer experience.
• I used my detailed knowledge of RepairHub’s products and services to guide customers in making informed decisions.
• Managed a high volume of customer interactions across phone, email, and in-person channels, always maintaining a friendly and professional approach.
• Worked closely with the repair team to ensure repairs were completed on time and customers received clear and accurate updates.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Provided crew members with feedback and guidance in improving performance.
• Set a positive example for team members by providing high-quality, efficient service.

In my full-time role as a kitchen supervisor and second-in-charge, my responsibilities included various aspects of kitchen operations, including:

• overseeing the production of 337 school lunches each weekday
• Efficient time management to ensure timely lunch preparation
• management of stock
• Making key decisions in the kitchen
• Ensuring food safety and quality control
• Training and orienting new staff members