Amelia Fonua
Mangere
Summary
Dynamic office administrator with a proven track record at The Car Cleaning Company, excelling in workflow improvement and customer service. Recognized for enhancing operational efficiency through effective scheduling and meticulous record-keeping. A flexible team player with a great personality, dedicated to delivering exceptional results and fostering positive client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administration
The Car Cleaning Company
02.2024 - Current
- Assisted with office administration tasks such as filing paperwork or entering data into computer systems.
- Managed daily operations of the office including scheduling appointments and ordering supplies.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Developed forms and procedures to improve workflow efficiency.
- Processed incoming invoices for payment in a timely manner.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created expense reports, tracked invoices, and processed payments.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated travel arrangements for staff members as requested.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Assisted with scheduling meetings and appointments for the office staff.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Bartender/ Server
Illusion
Auckland
07.2023 - 07.2024
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Greeted customers and provided excellent customer service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Balanced daily registers and generated sales reports for management.
Customer service representative
Laimas Dine- in and takeaway
02.2022 - 07.2023
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed household errands and other essential duties.
Education
NCEA - LVL 1,2,3
Southern Cross Campus College
Skills
- Flexible
- Team collaboration
- Fast learner
- Great personality
- Office administration
- Customer service
- Scheduling appointments
- Workflow improvement
- Record keeping
- Problem solving
- Time management
- Business office administration
- Attention to detail
Certification
LCQ Certificate
Volunteer Work And Interests
- Successfully run my own community event in Te Atatu Peninsula, called 'BACK TO THE FUTURE'
- Proprietor for my sunglasses brand called _07project on social media Instagram
- Speaks Fluent English, Tongan
- Royal Family Dance Academy Graduate
Timeline
Office Administration
The Car Cleaning Company
02.2024 - Current
Bartender/ Server
Illusion
07.2023 - 07.2024
Customer service representative
Laimas Dine- in and takeaway
02.2022 - 07.2023
NCEA - LVL 1,2,3
Southern Cross Campus College