Amelia Iona
Auckland,Region
Summary
Diligent all-rounder wanting to seek and maintain a full-time position that utilizes my experience and skills. I am confident in engaging with customers to ensure a good experience and maintain company standards. Creative, highly motivated, professional and hold a willingness to learn more, to take on added responsibilities and doing so with a big smile! Very dependable, always a team player and extremely hard working.
Overview
3
3
years of professional experience
Work History
Security Officer
Platform 4 Group
01.2024 - Current
- Improved overall event security by conducting thorough bag and body searches, reporting any findings and recommending appropriate actions.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Customer Service Representative
Platform 4 Group
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Gift Wrapper
Curated Botanics
10.2020 - Current
- Enhanced customer satisfaction by providing efficient and accurate gift wrapping services.
- Streamlined the gift wrapping process for improved productivity and reduced wait times.
- Maintained a clean and organized work area, ensuring a visually appealing environment for customers.
- Collaborated with sales associates to effectively meet client needs and preferences in gift presentation.
- Multitasked efficiently during peak holiday seasons, maintaining high-quality results under pressure.
- Ensured all finished products met company standards for quality control before delivery to customers.
Customer Service Representative
Netball North Harbour
05.2021 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong knowledge of Netball North Harbour to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organised and ran Netball competitions for kids varying from Year One to Year 13.
Warehouse Worker
Coversraff Recruitment
09.2022 - 05.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Birkenhead College
Birkenhead, NZ12.2022
Skills
- Threat Management
- Personnel screening
- Emergency response
- Product Knowledge
- Complaint resolution
- Client satisfaction
- Active Listening
- Brand representation
- Quality Control
- Warehouse Operations
- Events Coordination
- Customer Service
Timeline
Security Officer
Platform 4 Group
01.2024 - Current
Customer Service Representative
Platform 4 Group
08.2023 - Current
Warehouse Worker
Coversraff Recruitment
09.2022 - 05.2023
Customer Service Representative
Netball North Harbour
05.2021 - 09.2023
Gift Wrapper
Curated Botanics
10.2020 - Current
High School Diploma -
Birkenhead College
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