Amelia Pillay
Auckland
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
5
5
years of professional experience
Work History
2IC Lending Consultant - Consumer
Heartland Bank
04.2022 - Current
- Process lending applications for consumer finance that come through over the phone or online
- Collaborated with other departments to promptly process loan applications.
- Developed strong relationships with customers through high levels of customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Monitored pipelines to track and log status of loans.
- Assisted customers with restructures and refinances
- Assisted customers with loan to ups
- AML checks
Team Leader ( Secondment)
Heartland Bank
06.2023 - 08.2023
- Recruited, interviewed and hired new employees bringing value to lending department.
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Addressed customer complaints and concerns
- Assisted team members with complex lending transactions
- Compiled daily reporting for stats and budgets
Client relationship Manager
Generate Wealth
05.2021 - 04.2022
- Answered all inbound call queries
- Process KiwiSaver withdrawals and deposits
- Addressing customer concerns and complaints
- Completing AML checks
- Assisted with Aussie Super transfers
- Assisted with KiwiSaver retirement withdrawals
- Completed new sign up applications
Credit Assessment Officer
Home Direct
04.2020 - 05.2021
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Gathered loan documentation for underwriting.
- Negotiated payment plans and loan terms with delinquent customers.
- Complied with internal controls and government regulations.
- Account maintenance for existing customers
Banking Consultant / Head Teller
The Co-operative bank
01.2019 - 04.2020
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Assisted with training of new tellers on policies and procedures.
Education
Postgraduate Diploma in Intelligence -
Massry University
11.2023
BACHELOR OF COMMERCE MAJORING IN INTERNATIONAL BUSINESS AND TAXATION - Commerce
AUCKLAND UNIVERSITY OF TECHNOLOGY
12.2020
ORMISTON SENIOR COLLEGE
12.2015
Skills
- Great attention to detail
- Excellent time management skills and the ability to multi-task
- Strong communication and interpersonal skills
- Excellent understanding of loan products and industry rules and regulations
- Analyze and interpret financial data
- Interpersonal Communication
- MS Office
- Flexible and Adaptable
- Microsoft Office
- Teamwork and Collaboration
- Team Management
- Customer Relations
Activities
- Girl Guide Leader/ Volunteer
- Freelance accounting work (Xero/payroll)
References
Given upon request
Timeline
Team Leader ( Secondment)
Heartland Bank
06.2023 - 08.2023
2IC Lending Consultant - Consumer
Heartland Bank
04.2022 - Current
Client relationship Manager
Generate Wealth
05.2021 - 04.2022
Credit Assessment Officer
Home Direct
04.2020 - 05.2021
Banking Consultant / Head Teller
The Co-operative bank
01.2019 - 04.2020
Postgraduate Diploma in Intelligence -
Massry University
BACHELOR OF COMMERCE MAJORING IN INTERNATIONAL BUSINESS AND TAXATION - Commerce
AUCKLAND UNIVERSITY OF TECHNOLOGY
ORMISTON SENIOR COLLEGE