Amelia Wood
Christchurch
Summary
Ambitious and attentive individual seeking to grow and develop knowledge in the healthcare field. Consistently demonstrating reliability, motivation, and a positive attitude throughout my time in the workforce. Taking pride in my work and striving for success, I adapt easily to new situations. Possessing excellent communication skills, I enjoy collaborating with a diverse range of people. Thriving when working towards set targets, always aiming to exceed expectations. As a hardworking Medical Receptionist, I bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in task completion, always ready to assist team members.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Riccarton Clinic
2023.07 - Current
- Urgent Care and General Practice Medical Centre
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Cafe Assistant
Orana Park Cafe
2021.11 - 2023.07
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Duty Manager
Subway
2017.03 - 2021.10
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Grocery Assistant
New World
2015.12 - 2017.03
- In this role I stocked shelves and assisted customers to help find products in the store.
Education
Master of Science - Psychology
University of Canterbury
Christchurch, NZ12.2025
Training - Suicide Prevention Training
LifeKeepers
University Of Canterbury08.2024
Bachelor of Science - Psychology And Public Health
University of Canterbury
Christchurch12.2023
Skills
- Interpersonal Communication
- Ability to Work Under Pressure
- Literacy
- Microsoft Office
- MedTech Evolution software
- Front Desk Operations
- Telephone Etiquette
- Emotional Awareness
- Multicultural Competence
- Teamwork and Collaboration
- Analytical Thinking
- Customer Service Focus
Timeline
Medical Receptionist
Riccarton Clinic
2023.07 - Current
Cafe Assistant
Orana Park Cafe
2021.11 - 2023.07
Duty Manager
Subway
2017.03 - 2021.10
Grocery Assistant
New World
2015.12 - 2017.03
Master of Science - Psychology
University of Canterbury
Training - Suicide Prevention Training
LifeKeepers
Bachelor of Science - Psychology And Public Health
University of Canterbury
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