Amelie Turcotte
Tasman,Tasman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Barista
Little Red Coffee Cart
06.2022 - Current
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
Restaurant Manager
Hooked On Marahau
11.2019 - 02.2022
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Duty Manager
Hooked On Marahau
10.2016 - 12.2018
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and implemented new procedures and policies to improve operational productivity.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
Bartender/ Server
The Raven Bistro
05.2017 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maximized table turnover rate by managing reservations and seating arrangements.
Bartender
Mexico Restaurant
03.2016 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
Bartender/ Server / Supervisor
Whistle Stop Pub
09.2012 - 11.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Concierge Supervisor
Fairmont Jasper Park Lodge
02.2012 - 05.2013
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Mentored junior staff members to enhance their customer service skills and professional development.
- Developed strong relationships with local businesses, securing exclusive deals and discounts for hotel guests.
- Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
- Collaborated with hotel departments to ensure seamless service delivery for all guests.
Guest Service Agent
Fairmont Jasper Park Lodge
02.2011 - 02.2012
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at end of each shift, ensuring accountability for all transactions processed during work hours.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
Specialist - Customer Service
Gestev
01.2008 - 01.2011
- Manage delivery of sponsorships across Quebec.
- Coordinate special promotions with sales teams and clients.
- Manage contests and promotions.
- Assist in preparation of annual reports.
- Manage signage (coordinate sending / return / storage) and establish a monitoring system.
- Assist sales team for various customer needs.
- Help to find partnerships in different promotions and develop marketing plan.
- Responsible for partners area during various events.
- Supervision of team.
- Organizing VIP cocktail and host of special guests.
Events Coordinator
Association des médecins d'urgence du Québec
01.2006 - 06.2007
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout event planning process.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Trained and supervised event staff to complete tasks on time.
Education
Certificate I - Business Administration And Management
Laval University
Quebec City, Qc, CanadaDEC - Tourism
College Merici
Quebec City, QC, Canada06.2005
DEC - Pures Sciences
Cegep of Drummondville
Drummondville, Qc, Canada06.2001
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Highly reliable
- Team Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Strong multitasking
- Liquor, beer, and wine knowledge
Sports, Activities and Interests
Fishing, surfing, mountain bike, open-water scuba-diving certification, hiking, gardening, reading, food, wine and travels
Certification
- LCQ License - 2017
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
References
AVAILABLE UPON REQUEST
Timeline
Barista
Little Red Coffee Cart
06.2022 - Current
Restaurant Manager
Hooked On Marahau
11.2019 - 02.2022
Bartender/ Server
The Raven Bistro
05.2017 - 09.2017
Duty Manager
Hooked On Marahau
10.2016 - 12.2018
Bartender
Mexico Restaurant
03.2016 - 07.2016
Bartender/ Server / Supervisor
Whistle Stop Pub
09.2012 - 11.2015
Concierge Supervisor
Fairmont Jasper Park Lodge
02.2012 - 05.2013
Guest Service Agent
Fairmont Jasper Park Lodge
02.2011 - 02.2012
Specialist - Customer Service
Gestev
01.2008 - 01.2011
Events Coordinator
Association des médecins d'urgence du Québec
01.2006 - 06.2007
Certificate I - Business Administration And Management
Laval University
DEC - Tourism
College Merici
DEC - Pures Sciences
Cegep of Drummondville
- LCQ License - 2017
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