Amethyst Halford

• Provided pastoral care and emotional support to students, fostering a safe and compassionate environment.
• Maintained a calm and professional presence in sensitive situations, ensuring appropriate responses to emotional, behavioural, or personal challenges.
• Oversaw daily routines and wellbeing, demonstrating organisation, attention to detail, and responsibility
• Acted as a point of contact for parents and staff, developing strong communication and interpersonal skills when discussing sensitive matters.
• Ensured a respectful and dignified environment in line with organisational policies, aligning with the values of funeral care and memorial practices.
• Trained in confidentiality, safeguarding, and duty of care
• Worked closely with students and families from a wide range of cultural and religious backgrounds, developing a deep respect for diverse values, traditions, and practices.

Handled sensitive situations with professionalism, including customer complaints and staff wellbeing,

Managed scheduling, stock, and operational logistics.

Trained and mentored staff in customer service excellence and sales techniques.

Developed and implemented visual merchandising strategies to enhance product displays.

Led by example, modelling professionalism, empathy, and resilience, especially in high-pressure or sensitive situations.

Oversaw daily operations and delegated responsibilities effectively, ensuring smooth workflow and accountability across the team.

Recruited, trained, and mentored team members, fostering a supportive environment where staff felt valued and motivated.

Created and managed staff rosters, balancing operational needs with individual wellbeing and availability.

• Performed a variety of manual and technical tasks, including planting, pruning, harvesting, and maintaining orchard health, demonstrating reliability and strong work ethic.
• Worked effectively in a team environment, collaborating to meet seasonal targets and deadlines.
• Developed skills in following structured processes and safety procedures, ensuring precision and care in all tasks
• Adapted to long hours, changing conditions, and physical demands
• Paid close attention to detail and quality standards, ensuring produce was handled carefully and respectfully
• Supported workers from diverse cultural backgrounds, contributing to an inclusive and respectful team environment.