Summary
Overview
Work History
Education
Skills
Timeline
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Amie Duggan

Christchurch,Rolleston

Summary

Dynamic eCommerce Continuous Improvement Specialist with a proven track record at Woolworths NZ, excelling in stakeholder management and process optimization. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Expert in coaching teams towards excellence, demonstrating exceptional time management and prioritization skills.

Overview

18
18
years of professional experience

Work History

ECommerce Continuous Improvement Specialist

Woolworths NZ
11.2022 - Current
  • Mobilized problem-solving teams and supporting groups to streamline processes and drive clear business improvement.
  • Developed comprehensive project plans for continuous improvement initiatives, ensuring timely completion and successful outcomes.
  • Presented findings from continuous improvement initiatives at company-wide meetings, showcasing successes and opportunities for further enhancement across departments.
  • Managed multiple process improvement projects simultaneously, prioritizing tasks effectively to meet critical deadlines without sacrificing quality or effectiveness.
  • Conducted root cause analysis to identify areas for improvement, implementing solutions that led to significant cost savings and process enhancements.
  • Organisation of meetings with stakeholders and creation of meeting packs,presentations and training documents.
  • End to End Lead for National Online Picker of the Year.

ECommerce Operations Specialist SI and Wellington

Woolworths NZ
06.2019 - 11.2022
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing customer concerns in a timely and professional manner.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.

Relief Store Manager

Woolworths NZ
08.2018 - 06.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to best practices.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Customer Service/ Fresh Food Manager

Woolworths NZ
05.2016 - 08.2018
  • Maintained exceptional business compliance.
  • Determined and implemented appropriate productivity, quality and service goals.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
  • Collaborated with other department managers to develop cross-promotional initiatives, driving overall store sales growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.


Various Department Manager and Assistant Roles

Woolworths NZ
02.2009 - 05.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Deli Assistant

Fresh Choice Supermarket
08.2006 - 02.2009
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.

Education

Riccarton High School
Christchurch, NZ
10.2017

Skills

  • Stakeholder Management
  • Time Management
  • Work Planning and Prioritization
  • Customer Focus
  • Coaching and Mentoring

Timeline

ECommerce Continuous Improvement Specialist

Woolworths NZ
11.2022 - Current

ECommerce Operations Specialist SI and Wellington

Woolworths NZ
06.2019 - 11.2022

Relief Store Manager

Woolworths NZ
08.2018 - 06.2019

Customer Service/ Fresh Food Manager

Woolworths NZ
05.2016 - 08.2018

Various Department Manager and Assistant Roles

Woolworths NZ
02.2009 - 05.2016

Deli Assistant

Fresh Choice Supermarket
08.2006 - 02.2009

Riccarton High School

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Amie Duggan