Amila Bandara
I'm looking for full-time work in the role of IT-Support or Desktop Support
Auckland,Totara Vale
Summary
A highly experienced IT professional with over 10 years of expertise in IT support, IT Helpdesk, Database administration, system maintenance, and computer software, and hardware troubleshooting. Passionate about expanding knowledge and contributing expertise in system engineering roles. Skilled in database management, automation, computer software, hardware, network troubleshooting, and end-user support in my home country. Currently, I'm working as a Produce assistant at PAK'nSAVE Wairau Road. I'm seeking 1st IT job in New Zealand, and I like to join and give my full contribution to your company and learn and get more experience.
Also, I Willingness to learn new knowledge adopt new technologies, and accept any challenges also, I like to contribute positively to a forward-thinking company. Also, I already have a New Zealand full car license (Class 1) and a 3-Year Open Work Visa (Valid as of November 1, 2027), and I am willing to relocate to any place in New Zealand ASAP, Join IT related company and start my new journey.
Overview
10
10
years of professional experience
Work History
IT Support
EXPERT360
01.2025 - Current
- This is an Online part-time job role
- I can Browse a project and I can complete it online
Technology Tutor (Volunteer)
Auckland Institute of Excellence
07.2024 - Current
- Delivered effective training sessions on IT concepts and tools to students
- Fostered a collaborative learning environment and provided individualized support
IT Support Assistant & Database Administrator (Management Assistant GII)
The University of Kelaniya
01.2010 - 03.2023
- Maintained and developed the Student Information System with 50,000+ annual records.
- Creating new staff members and new student user logins, editing user policies for staff members
and student logins using Active Directory (AD), and solving the Student Information system logging
problem. - Member of the Student Information System Development Team. My role is to test the system, troubleshoot, and give feedback to the developers. We use Microsoft Visual Studio and MYSQL Workbench.
- Received the Vice-Chancellor's Award (2014) and Service Appreciation Certificate (2019) for developing and Integrating systems.
- Implemented advanced troubleshooting and optimized database performance.
- Configure and troubleshoot the Division network.
- Troubleshoot MSSQL Server performance issues including server configuration, indexes, and queries, as well as being able to identify network and disk-related issues.
- Academic Division WEB admin, The University of Kelaniya, Sri Lanka. (Mr. M. H. A. Madushanka Mapa Bandara- https://administration.kln.ac.lk/index.php/administration/academic-division)
Education
AZ900 Azure Fundamentals -
Microsoft
Microsoft03-2025
IT Support Specialist Professional Certificate -
Microsoft
Online02.2025
Master of Science - Master of Information Technology Master of Informa
Eastern Institute of Technology
Auckland, New Zealand09-2024
Bachelor of Science - BSc (Hons) in Computer Science And Software Engine
University of Bedfordshire
Luton, United Kingdom09-2016
BTEC - Computing And System Development, Software Enginee
University of Bedfordshire
London, United Kingdom01.2015
Skills
- Server Configuration & Administration
- Active Directory
- Server Performance Optimization
- Database Administration
- SQL Server
- MySQL
- Query Tuning
- Slow Query Optimization
- Network & Troubleshooting
- Onsite Tech
- Mounting docking stations
- Monitor Arms
- Minor cabling arrangement
- Network devices
- Switches
- Routers
- Security & Incident Management
- Network Intrusion Detection
- Incident Management
- Troubleshooting
- Telephone support
- Email support
- Remote support
- Computer systems maintenance
- Printers maintenance
- IT equipment maintenance
- Hardware troubleshooting
- Software troubleshooting
- Operating systems
- Applications
- Windows Defender
- Backup and recovery options
- IT support
- Basic IT support
- IT support services
Accomplishments
- Appreciation of Service Certificate, 01/01/19, Awarded for key involvement in the Student Online Registration System at Kelaniya University.
- Vice-Chancellor's Award, 01/01/14, Recognized for significant contributions to developing and upgrading the Student Registration System at the University of Kelaniya.
Community Experience
- IT Support, EXPERT360, Online, New Zealand, 01/01/25, Present
- Technology Tutor (Volunteer), Auckland Institute of Excellence, Auckland, New Zealand, 07/01/24, Present
- Member, IT Professionals, Auckland, New Zealand, 10/01/23, Present
Hobbies and Interests
- Travelling
- Listening to music
Languages
English
Professional Working
Interests
- Graphic Design
- I like looking at the stars and learning about constellations
- Music
- Volunteering
- Watching Movies and TV Shows
- Volunteer Work
- Playing Sports
- Adventure Travel
- Photography
- App Development
- Reading
- Road Trips
Timeline
IT Support
EXPERT360
01.2025 - Current
Technology Tutor (Volunteer)
Auckland Institute of Excellence
07.2024 - Current
IT Support Assistant & Database Administrator (Management Assistant GII)
The University of Kelaniya
01.2010 - 03.2023
AZ900 Azure Fundamentals -
Microsoft
IT Support Specialist Professional Certificate -
Microsoft
Master of Science - Master of Information Technology Master of Informa
Eastern Institute of Technology
Bachelor of Science - BSc (Hons) in Computer Science And Software Engine
University of Bedfordshire
BTEC - Computing And System Development, Software Enginee
University of Bedfordshire
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