Amila Bandara
IT-Support
Auckland,New Zealand
Summary
A highly experienced IT professional with over 10 years of expertise in IT support, IT Helpdesk, Database administration, system maintenance, computer software, and hardware troubleshooting. Passionate about expanding knowledge and contributing expertise in system engineering roles, and end-user support in my home country.
I'm looking for 1st full-time IT job, related to IT Support or Desktop Support job role in New Zealand. I would like to join and give my full contribution positively to a forward-thinking company, learn new knowledge adopt new technologies, accept any challenges, and get more experience.
I already have a New Zealand full car license (Class 1) and a 3-Year Open Work Visa (Valid as of November 1, 2027), and I am willing to relocate within New Zealand ASAP, Join your Company, and start my new journey.
Overview
8
8
years of professional experience
Work History
Technology Tutor (Volunteer)
Auckland Institute of Excellence
Auckland, New Zealand
07.2024 - Current
- Delivered effective training sessions on IT concepts and tools to students
- Fostered a collaborative learning environment and provided individualized support
IT Support Assistant & Database Administrator (Management Assistant GII)
The University of Kelaniya
Kelaniya, Sri Lanka
01.2010 - 03.2023
- Company Overview: https://administration.kln.ac.lk/index.php/administration/acade
- Maintained and developed the Student Information System with 50,000+ annual records
- Creating new staff members and new student user logins, editing user policies for staff members and student logins using Active Directory (AD), and solving the Student Information system logging problem
- Member of the Student Information System Development Team
- My role is to test the system, troubleshoot, and give feedback to the developers
- We use Microsoft Visual Studio and MYSQL Workbench
- Received the Vice-Chancellor's Award (2014) and Service Appreciation Certificate (2019) for developing and Integrating systems
- Implemented advanced troubleshooting and optimized database performance, and configured and troubleshoot the Division network
- Implemented advanced troubleshooting MSSQL Server performance issues including server configuration, indexes, and queries, as well as being able to identify network and disk-related issues
- Academic Division WEB admin, The University of Kelaniya, Sri troubleshooting
- Willing to Ensure risks and issues are identified and reported continually to the functional lead
- Skilled in collating and delivering information to monitor and maintain digital services reports and processes
- Mr. M. H. A. Madushanka Mapa Bandara, Management Assistant Grade II (https://administration.kln.ac.lk/index.php/administration/academic-division)
Education
AZ900 Azure Fundamentals -
Microsoft
03.2025
IT Support Specialist Professional Certificate - Introduction to Computers, Introduction to Secure Networking, Essential Aspects of Software, Hardware, and Data Backup, Cybersecurity and Privacy, The Microsoft 365 Ecosystem, Technical Diagnostics and Troubleshooting Techniques
Microsoft
02.2025
Master of Science - Master of Information Technology
Eastern Institute of Technology
09.2024
Bachelor of Science - BSc (Hons) in Computer Science And Software Engineering
University of Bedfordshire
09.2016
BTEC - Computing And System Development, Software Engineering
University of Bedfordshire
01.2015
Skills
Operating Systems: Windows XP/10/11, Windows Server 2012/2016/2019/2022
Software & Tools: Microsoft 365 (Office 365, Teams, Outlook, etc), Active Directory, Windows Backup, Antivirus, and Endpoint Protection
Networking: TCP/IP, Switches, Routers, VPNs, LAN/WAN, DHCP, DNS, Network Troubleshooting & Cabling
Hardware & Troubleshooting: PC (Laptop, Desktop) Hardware, Printers, System Installation and Configuration, Remote & On-site IT Support
Technical Support & Service Delivery: IT System Installation & Maintenance, Helpdesk Support
System Administration: Server Configuration & Management, Backup & Recovery, Security Compliance
Soft Skills: Customer Service, Problem-Solving, Remaining calm under pressure, Time Management, Team Collaboration, Communication, Self-Motivation, Attention to Detail, Technical Support & Training
Other Skills: Documentation, Incident Logging, Asset Management, IT Project Assistance, Minimal supervision, and Adaptability to New Technologies
Accomplishments
- Appreciation of Service Certificate, 2019, Awarded for key involvement in the Student Online Registration System at Kelaniya University.
- Vice-Chancellor's Award, 2014,Recognized for significant contributions to developing and upgrading the Student Registration System at the University of Kelaniya, Sri Lanka.
References
Referees are available on request.
Hobbies and Interests
- Photography
- Graphic Design
- Looking at the stars and learning about constellations
- Reading
- Music
- Watching Movies and TV Shows
- Volunteering
- Adventure Travel
Projects
Student Information System, Developed a student registration system and linked it to an MS SQL server. This system was launched in 2016, and it upgraded into ASP.Net, MS SQL server., https://www.youtube.com/watch?v=_FEj0cWV9G0&t=15s
Availability
- 1 Week Notice Period. (Currently, I'm working as a Produce assistant at PAK'nSAVE Wairau Road)
- Annually $65,000 - 75,000.
Community Experience
Member, IT Professionals, Auckland, Auckland, New Zealand, 10/01/23, Present
Associate member. (NZ185841)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsTimeline
Technology Tutor (Volunteer)
Auckland Institute of Excellence
07.2024 - Current
IT Support Assistant & Database Administrator (Management Assistant GII)
The University of Kelaniya
01.2010 - 03.2023
AZ900 Azure Fundamentals -
Microsoft
IT Support Specialist Professional Certificate - Introduction to Computers, Introduction to Secure Networking, Essential Aspects of Software, Hardware, and Data Backup, Cybersecurity and Privacy, The Microsoft 365 Ecosystem, Technical Diagnostics and Troubleshooting Techniques
Microsoft
Master of Science - Master of Information Technology
Eastern Institute of Technology
Bachelor of Science - BSc (Hons) in Computer Science And Software Engineering
University of Bedfordshire
BTEC - Computing And System Development, Software Engineering
University of Bedfordshire
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