Amila Nuwan
Auckland,AUK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Relationship Officer
Bank Of Ceylon
11.2016 - 01.2024
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of service changes.
- Served as corporate liaison for finance, IT, and marketing departments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Directed 7 person team of customer service personnel while helping front-line team members work effectively with over 450 daily customers.
Administrative Officer
Bank Of Ceylon
05.2010 - 10.2016
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Performed wide-ranging administrative, financial and service-related functions.
- Cultivated strong professional relationships with external stakeholders such as clients and suppliers
Education
BBA - Business Administration
London Metropolitan University
London, United Kingdom09.2020
Diploma in Applied Banking And Finance - Customer Service Management
Institute of Bankers of Sri Lanka
Sri Lanka09.2019
Diploma in Computer System Design - Computer Systems Analysis
National Institute of Business Management
Sri Lanka2010
Skills
- Merchandise Orders and Exchanges
- Data Management
- Warehousing functions
- CRM software proficiency
- Problem Resolution
- Collaboration and Teamwork
- Customer Service
- Analytical and Critical Thinking
- Self-Directed
- Friendly, Positive Attitude
Traveling and Hiking, Playing Cricket
Hiking and gaming makes me strong. Physically as well as mentally, the benefits are numerous. That's why I love it.
Timeline
Customer Relationship Officer
Bank Of Ceylon
11.2016 - 01.2024
Administrative Officer
Bank Of Ceylon
05.2010 - 10.2016
BBA - Business Administration
London Metropolitan University
Diploma in Applied Banking And Finance - Customer Service Management
Institute of Bankers of Sri Lanka
Diploma in Computer System Design - Computer Systems Analysis
National Institute of Business Management
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