Amish Pal
Masterton
Summary
A highly professional and client focused Associate, working for a Retail organization Mills Bros Furniture court. Trained and experienced in several facets including management, sales, and customer service. Provides a strong focus on delivering customer service excellence, with a natural ability to build rapport and relationships to promote a positive brand presence in the market. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Store Manager
Mills Bros
05.2023 - Current
- Complete store operational requirement by scheduling and assigning employees, following up on work results
- Maintains store staff job productivity, results, and customer satisfaction by coaching, developing, counseling and where necessary undertaking staff disciplinary processes
- Manager will also be required to take an active role in business planning, monitoring, and appraising job results for the Masterton Store
- Identifies current and future customer requirements by establishing rapport with potential and actual customers
- Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotions, and authorizing clearance sales
- Undertakes a proactive and positive approach towards ensuring staff and customers share a safe and clean working environment including taking responsibility for in-store, on-site and contracted staff safe working practices.
Store Manager
Beds4U
12.2017 - 01.2023
- Ensure the store's overall sales, gross profit, and other targets must be reached and expenses are minimized
- Complete/review of reports in these areas are required
- Product buying process includes product selection, mix, and predict stock levels
- Records of stock should be maintained as per the Company's guidelines and reported to the management at regular intervals
- Buying strategies should be prepared with the advice of management
- Maintain, evaluate, and formulate the price and marketing strategies of the product after keeping in mind the competitor’s strategy regarding sales, promotions, and advertising
- To be responsible for capturing stock and financial transactions
- To control and optimize staff allocation, train, hire and supervise staff
- To ensure that all existing health and occupational requirements are complied with
- Assist owner and accountant with weekly pay reporting and banking.
Assistant Store Manager
Beds 4U
05.2016 - 12.2017
- Assist Store Manager with Maintaining, evaluating, and setting of service standards for all sales staff
- Assist with staff hire, allocation, training and supervision as required
- Sell all products and services offered by the company
- Endeavour to meet monthly sales targets
- Prime responsibility is to educate and inform the customers about the benefits of the products and services in accordance with their needs/ requirements
- Ensure customers are made aware of all the terms and conditions of finance applications
- All complaints to be forwarded to the complaints management team in a timely manner and ensure actions are taken in an acceptable time frame.
Sales Consultant
Beds4U
07.2015 - 05.2016
- Sell all products and services offered by the company
- Endeavour to meet monthly sales targets
- Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals
- Discover customer’s needs and offer solutions to them through the company’s services or products
- Ensure the customers are made aware of all information around warranty, guarantees, etc
- Associated with the products
- Sales information in the sales spreadsheet, completion of finance applications for customers, processing customer payments and any other related paperwork.
Education
Graduate diploma in Applied Business Studies (Level 7) -
Whitireia Community Polytechnic
05.2015
Bachelor of Business Administration-Finance (Level 7) -
Graphic Era University
07.2013
Skills
- Attention to detail & ability to multitask
- Respond to phone calls courteously and professionally
- Excellent computer skills; Microsoft Office applications
- Punctual, reliable, honest, dependable
- Positive attitude, self-motivated
- Superior communication, customer service and interpersonal skills
- Sales Strategies
- Training and Mentoring
- Both independent and team worker, as required
- Poised and patient when dealing with customers/clients
- Complaint Handling
- Time Management
Key Skills And Attributes
- Expert knowledge of all products and services
- Successful history of identifying and pursuing sales opportunities, utilizing cross selling, and up selling techniques to exceed targets.
- Highly adept at working with all levels of an organization from senior managers through to front line staff.
- Highly developed communication, initiative, and problem-solving skills, providing suitable solutions across multiple departments to improve customer satisfaction.
- Proven ability to remain calm under pressure, actively listening to clients to resolve issues and complaints and diffuse difficult situations.
- Strong organizational skills, managing multiple timeframes, projects and deadlines through effective prioritization and time management.
Accomplishments
- Best store of the Month 2018 (BEDS4U)
- 100% increase in sales in last 5 years
- Exemplary with customer service
- Complaints in store are as low as negligible
- Handle all duties exceptionally well
Hobbies and Interests
- Traveling
- Hiking
- Socializing
- Playing cricket
References
Available on Request
Timeline
Store Manager
Mills Bros
05.2023 - Current
Store Manager
Beds4U
12.2017 - 01.2023
Assistant Store Manager
Beds 4U
05.2016 - 12.2017
Sales Consultant
Beds4U
07.2015 - 05.2016
Graduate diploma in Applied Business Studies (Level 7) -
Whitireia Community Polytechnic
Bachelor of Business Administration-Finance (Level 7) -
Graphic Era University
Similar Profiles
PUSHPENDER SINGHPUSHPENDER SINGH
General Manager (Spinning & Combing) at PROVIDENCE SPINNING MILLS (formerly BANSAL SPINNING MILLS LTD., LUDHIANA)General Manager (Spinning & Combing) at PROVIDENCE SPINNING MILLS (formerly BANSAL SPINNING MILLS LTD., LUDHIANA)
Carene EnnisCarene Ennis
Corporate Clerk/Assistant at Mills & Mills LLPCorporate Clerk/Assistant at Mills & Mills LLP
MUHAMMAD ASIF AMINMUHAMMAD ASIF AMIN
Electrical Manager at Grupo Karims Honduras Spinning Mills / Northern Spinning MillsElectrical Manager at Grupo Karims Honduras Spinning Mills / Northern Spinning Mills
Jesse GaskinJesse Gaskin
Barbering at Self EmployedBarbering at Self Employed
Petero VunisaPetero Vunisa
Linesman at Downer NZLinesman at Downer NZ