Amisha Prasad
Auckland, New Zealand
Summary
A motivated and personable student pursuing a BHSC in Psychology degree at the Auckland University of Technology. Friendly and energetic with strong communication and organizational abilities. Seeking Full-time job to challenge myself to develop skills and provide excellent customer service. Willing and able to go above and beyond to meet team objectives and foster company growth.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Vishuk Homes
01.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled initial and return appointments our clients, adhering to internal policies while accommodating individual customer needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Retail Sales Assistant
Yd
07.2022 - 04.2023
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits or exchanges.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Assistant Store Manager
Sketchers
04.2023 - 11.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Health Science Psychology -
Auckland University of Technology
Auckland, NZDiploma in English -
Auckland University of Technology
Auckland, NZ11.2021
Skills
- Interpersonal skills
- Problem solving skills
- Communication skills
- Flexibility/adaptability
- Time management
- Friendly/ outgoing personality
- Teamwork and collaboration
- Multitasking abilities
- Store Opening and Closing
Additional Information
Vijay Choudhary
Vishuk Homes Manager
021675350
Neha Singh
Yd Manager
0211436519
Joan Tanuvasa
Sketchers Manager
02109065001
Timeline
Assistant Store Manager
Sketchers
04.2023 - 11.2023
Retail Sales Assistant
Yd
07.2022 - 04.2023
Receptionist Administrator
Vishuk Homes
01.2021 - 06.2022
Bachelor of Health Science Psychology -
Auckland University of Technology
Diploma in English -
Auckland University of Technology
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