Amit GC
Auckland,New Zealand
Summary
Energy Specialist with a proven track record at Lightforce Solar, excelling in customer service and computer skills. Spearheaded energy efficiency improvements, achieving a 99% service level at Solarhub. Known for exceptional team collaboration and innovative solutions in energy management, consistently enhancing system performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Energy Specialist
Lightforce Solar
Mount Eden
09.2023 - Current
- Performed site visits at customer locations to assess their current energy use patterns and needs.
- Interacted with customers and clients on a regular basis to discuss their individualized needs when it comes to improving their facility's overall energy performance.
- Coordinated activities between contractors and vendors providing services related to improving a facility's overall electrical system performance.
- Participated in industry conferences related to advancing best practices within the field of Energy Management Systems.
- Participated in training and other industry events.
- Managed energy efficiency program operations.
- Battery and inverter troubleshooting and diagnosing the root cause of the issue.
- Coordinating with the field service coordinator to arrange a field service job to resolve the issue if the remote troubleshooting fails.
Energy Systems Specialist | Product & Engineering
solarZero
Auckland, New Zealand
09.2021 - Current
- Proactively recommend process efficiencies and solutions for improving fleet management
- Work to improve the standard configuration of systems to optimize customer value
- Identify potential improvements to installation process and / or hardware design to improve commissioning or operation of systems
- Identify potential improvements to the fleet management platform
- Provide system activation support to installers
- Ensure that all systems are correctly commissioned into the fleet management system
- Ensure that systems are configured correctly to support individual customers energy usage patterns
- Configure systems to respond to participation in demand response programs
- Identify systems that are not working correctly
- Work with customers to resolve issues where required
- Work with field service providers to resolve problems on site
- Undertake detailed analysis using various analytic tools to understand the overall performance of the fleet and to identify systems operating outside of expected performance criteria
- Recommend changes to system operating parameters to improve performance of the fleet
Solar Sales Advisor
Solarhub
Auckland, New Zealand
02.2022 - 09.2022
- Handled queries and supported customers with product knowledge, resolved issues
- Maintained 99% service level, answered all phone/email queries, rapid resolution
- Contributed towards attaining highest customer service ratings for the company
- Provided process/product/service improvement inputs by analyzing customer needs
Night Fill
Countdown
Auckland, New Zealand
02.2021 - 02.2022
- Coordinated the Night-Fill Team and all operations responsible for the efficient distribution of stock adhering to the health & safety policies
- Accurate High racking to the shop floor during closing hours to ensure a well-presented, fully stocked store ready for store open
Education
Graduate Diploma(Level-7) - Information Technology (Networking Technology Management)
Cornell Institute of Business and Technology
Auckland, New Zealand08.2020
Diploma(Level-5) - Information & Technology (Technical Support and Administration)
Cornell Institute of Business and Technology
Auckland, New Zealand08.2019
Skills
- Ability to Work in a Team
- Customer Service
- Good Communication
- Computer Skills
- Good time management
Extracurricular Activities
Cricket, Kumeu Cricket Club, Auckland, New Zealand, 09/01/22, I love cricket a lot both playing and watching. I am very much passionate about cricket and I play at the premier level at Kumeu Cricket Club. The time I spent on cricket while I am on the field allows me to be myself and keeps me focused and motivated all the time which helps me to do the same while I'm at my workplace.
Timeline
Energy Specialist
Lightforce Solar
09.2023 - Current
Solar Sales Advisor
Solarhub
02.2022 - 09.2022
Energy Systems Specialist | Product & Engineering
solarZero
09.2021 - Current
Night Fill
Countdown
02.2021 - 02.2022
Graduate Diploma(Level-7) - Information Technology (Networking Technology Management)
Cornell Institute of Business and Technology
Diploma(Level-5) - Information & Technology (Technical Support and Administration)
Cornell Institute of Business and Technology
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