Amit Raina
Auckland,AUK
Summary
Results-driven IT Professional with extensive experience at ASB Bank Limited, specializing in managing critical migrations, including the Cisco to Microsoft Teams transition. Demonstrates strong PowerShell scripting skills and effective team leadership, contributing to successful project outcomes. Proven expertise in vendor management and a meticulous approach have significantly enhanced telephony systems architecture and training protocols. Committed to leveraging technical acumen to drive innovative solutions and operational efficiencies.
Overview
14
14
years of professional experience
Work History
Senior Systems Specialist
ASB BANK
08.2024 - Current
- Responsible for leading the Microsoft Teams queue for our squad and being the SME.
- Responsible for creating SOPs and training squad members for MS Teams queue.
- Responsible for designing the architecture for different business units and their move to Teams Queue from the existing IPFX solution.
- Overlooking the entire migration of ASB users from Cisco to Microsoft Teams.
- Central point of contact for fault fixing and enhancement for Microsoft Teams Queues.
Technical Lead
ASB Bank Limited
01.2022 - Current
- Technical lead for Cisco Call Manager Migration for ASB 2022
- Technical lead for Migration of ASB to Teams calling 2024
- Responsible for creating SOP’s and providing guidance and upskilling telephony Team
Systems Engineer Telephony Squad
ASB Bank Limited
04.2011 - Current
- Triaging the telephony requirements/faults for ASB Staff
Systems Specialist Telephony Squad
ASB Bank Limited
04.2011 - Current
- SME for IPFX, Rightfax, Cisco Call Manager, Cisco Expressway for Jabber, Microsoft Teams Calling
- Responsible for orchestrating telephony integration with Azure for telephony systems, like SSO for Cisco Expressway in Azure, setting up Verint call recording in Azure for ASB
- SME for Azure in Telephony Squad
Education
Graduate Diploma - Computing
Unitec
01.2007
Bachelors - Electronics
India
01.2002
Skills
- Detail-Oriented Learner
- Collaborative Team Member
- Vendor Management Expertise
- PowerShell Scripting Proficiency
- ITIL Framework Knowledge
- Resource Allocation Planning
- Skilled Diagnostic Analysis
Hobbies and Interests
- Golf
- Gym
- Reading books
- Soccer
- Hiking
- Rugby
References
Will be provided on request.
Educationcertifications
- Graduate Diploma in Computing, Unitec, 01/01/07
- Bachelors of Electronics, India, 01/01/02
- AZ 900 (Microsoft Azure Fundamentals), Completed
- AZ 104 (Microsoft Azure Administrator), Current
- AZ 305 (Microsoft Azure solutions architect expert), Current
Timeline
Senior Systems Specialist
ASB BANK
08.2024 - Current
Technical Lead
ASB Bank Limited
01.2022 - Current
Systems Engineer Telephony Squad
ASB Bank Limited
04.2011 - Current
Systems Specialist Telephony Squad
ASB Bank Limited
04.2011 - Current
Graduate Diploma - Computing
Unitec
Bachelors - Electronics
India
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