Amit Saini
Retail Manager In FMCG Industry
Christchurch,Canterbury
Summary
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
AIM :
Looking forward for a career where my skills would be used in a way that would benefit the organization as well as me. Believes in creating everlasting customer relationships based on mutual trust, customer satisfaction and quality assurance. Always open to new ideas and very keen to learn new things as an individual or in a team.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Department Manager( Seafood)
Blackburn Retail Holdings Trading As PaknSave Ricc
Christchurch, Canterbury
04.2012 - Current
- Prepared variety of different written communications, reports and documents.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded financial targets every year.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
Supervisor
New World New Lynn
Auckland, AUK
02.2012 - 03.2012
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Seafood Department
New World, Eastridge.
Auckland, AUK
03.2011 - 02.2012
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
Operations Team Lead
Intelenet Global Services, Vodafone Partners
Chandigarh, India
03.2007 - 08.2010
- Motivated and trained employees to maximize team productivity.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Make Operational reports on team basis and Reconciliation
- Maintain a productive relationship with related departments, meeting regularly with management of other groups to ensure that all goals are being met in the most effective way possible.
- Make sure that all necessary Training & Development program are being initiated for associate's betterment.
- One-on-Ones meeting schedules with each associate in order to develop and plan their career
- Ensure that all reporting of statistical information is completed in a timely and accurate manner
- Responsible for meeting the department targets and KPI's
Lead Executive
Teleperformance India,An International Call Centre
Gurgaon, Delhi, India
08.2004 - 11.2007
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Take outbound sales calls for CHASE Bank, U.S.A
- Responsible for maintaining sales per hour (SPH)
- Follow up with Asst Managers regarding self performance and latest updates
- Responsible for team performance in the absence of Assistant manager
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Graduate Diploma in Applied Business Studies - Level 7
Whitireia Polytechnic
Auckland, New Zealand 10.2010 - 11.2011
Post Graduation - Customer Relationship Management
Symbiosis
Pune, India 04.2008 - 03.2010
Post Graduation Diploma - Apparel And Textile Manufacture
Apparel Training And Design Centre
New Delhi, India 03.2001 - 04.2002
Bachelor of Commerce, B.Com -
Shimla University
India 04.1998 - 04.2000
Skills
Decision-making ability
Certification
Train the quality
Hobbies
Personal Finance.
Stocks, Commodities, Derivatives.
Blockchain Technology.
Web3
Playing and watching cricket
References
Brent Little , Owner & Operator Four Square West Melton
Former Store Manger, PaknSave Riccarton.
Mob-021934414
Claire Duncan
Former Business Analysis Paknsave Riccarton.
Mob-0273090721
Steven Macdonald
Former Owner & Operator Paknsave Riccarton
Mob-0212284670
Leigh Whakahau
Compliance Manger, Paknsave Riccarton
Mob-0272012868
Curtis Stallworthy
Seafood Operational Retail Advisor, Foodstuffs South Island
Mob-021713368
Timeline
Department Manager( Seafood)
Blackburn Retail Holdings Trading As PaknSave Ricc
04.2012 - Current
Supervisor
New World New Lynn
02.2012 - 03.2012
Assistant Seafood Department
New World, Eastridge.
03.2011 - 02.2012
Graduate Diploma in Applied Business Studies - Level 7
Whitireia Polytechnic
10.2010 - 11.2011
Post Graduation - Customer Relationship Management
Symbiosis
04.2008 - 03.2010
Operations Team Lead
Intelenet Global Services, Vodafone Partners
03.2007 - 08.2010
Lead Executive
Teleperformance India,An International Call Centre
08.2004 - 11.2007
Post Graduation Diploma - Apparel And Textile Manufacture
Apparel Training And Design Centre
03.2001 - 04.2002
Bachelor of Commerce, B.Com -
Shimla University
04.1998 - 04.2000
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