Amita Patel
Manurewa,AUK
Summary
Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Also Qualified Sales Professional with 4+ years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
15
15
years of professional experience
Work History
Senior Sales Professional
Big Save Furniture
Manukau/Pukekohe
09.2013 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered an average of 10+ calls per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Services Rep/Admin
Fliway Transport Ltd
Mangere
05.2010 - 07.2011
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Established long-term customer relationships through prompt and courteous service.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
- Updated the database with changes in carrier status.
Education
High School Diploma - undefined
quantum institute of travel and tourism
2007
Skills
- Trusted key holder
- Exceptional communication skills
- Quick learner
- MS Windows proficient
- Strong client relations
- Proficient in cash management
- Skilled in call center operations
- Exceptional customer service
- Opening and closing procedures
- Cash register operations
- Problem-solving skills
- Excellent people skills
- Inventory management
References
Dan Raman Lorraine Pula
Ex Manager of Big Save Furniture Pukekohe Supervisor at Fliway Transport ltd Mangere
Ph: 021909433 Mobile: 0434169316 Australia
Timeline
Senior Sales Professional
Big Save Furniture
09.2013 - Current
Customer Services Rep/Admin
Fliway Transport Ltd
05.2010 - 07.2011
High School Diploma - undefined
quantum institute of travel and tourism
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