Summary
Overview
Work History
Skills
Certification
I can speak fluent Hindi
Languages
Interests
Timeline
Hi, I’m

Amita Williams

Auckland,Papakura

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

19
years of professional experience
1
Certification

Work History

Postie Plus

Assistant Store Manager
08.2023 - 09.2024

Job overview

  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Identity

Store Manager
08.2022 - 02.2023

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.

James Pascoe Group

Kiosk Manager
10.2019 - 08.2022

Job overview

  • Enhanced brand visibility with eye-catching kiosk designs and engaging customer interactions.
  • Spearheaded quarterly reviews of business metrics to identify areas of opportunity or improvement, adjusting operational plans as necessary.
  • Coordinated with mall management to ensure compliance with all regulations and lease agreements.
  • Maintained accurate financial records, ensuring proper cash handling procedures were followed at all times.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
  • Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Noni B Group (Crossroads)

Store Manager
10.2017 - 09.2019

Job overview

  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Jacqui E

Store Manager
10.2013 - 10.2017

Job overview

  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Assisted with hiring, training and mentoring new staff members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Strandbags

Assistant Manager
04.2012 - 10.2013

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Worked effectively in fast-paced environments.

Progressive (Countdown)

Deli Manager - Deli Assistant
10.2005 - 08.2011

Job overview

  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled food costs and managed inventory.
  • Planned and executed promotions and special events in close collaboration with management.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Observed quality assurance standards to optimize freshness of deli products.

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Time management
  • Store operations
  • POS systems
  • Team management
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Goals and performance
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Verbal and written communication
  • Teamwork and collaboration

Certification

I have Food Safety Courses 167 and 168


Have done Supermarket retailing Course


Have been awarded twice with 100% Customer service



I can speak fluent Hindi

I can speak fluent Hindi

With my ability to speak Hindi fluently, I am able to help customers

Languages

Hindi
Full Professional

Interests


  • Gardening
  • Animal Care
  • Music
  • Reading
  • Fashion and Style
  • Fashion

Timeline

Assistant Store Manager
Postie Plus
08.2023 - 09.2024
Store Manager
Identity
08.2022 - 02.2023
Kiosk Manager
James Pascoe Group
10.2019 - 08.2022
Store Manager
Noni B Group (Crossroads)
10.2017 - 09.2019
Store Manager
Jacqui E
10.2013 - 10.2017
Assistant Manager
Strandbags
04.2012 - 10.2013
Deli Manager - Deli Assistant
Progressive (Countdown)
10.2005 - 08.2011

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Amita Williams