Amitha Francis
Auckland,AUK
Summary
Communicative customer service professional, motivated to maintain customer satisfaction, and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems, paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
Kerala, India
01.2024 - 12.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Master of Applied Management - Applied Management
Eastern Institute of Technology
Auckland, NZ07-2026
Skills
- Data analysis
- Customer relationship management
- Sales forecasting
- Market research
- Effective communication
- Team collaboration
- Problem solving
- Complaint resolution
- Critical thinking
- Project management
Affiliations
- swimming
- badminton
- gym
Languages
Hindi
Native/ Bilingual
Malayalam
Professional
English
Professional
Tamil
Native/ Bilingual
Accomplishments
- Titled as best Team Leader
Timeline
Customer Service Representative
Teleperformance
01.2024 - 12.2024
Master of Applied Management - Applied Management
Eastern Institute of Technology
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