Summary
Work History
Education
Skills
Languages
Interests
Timeline
CustomerServiceRepresentative

Amitha Francis

Auckland,Pakuranga Heights

Summary

Positive, compassionate, and empathetic individual with solid understanding of patient care and support. Knowledge of basic medical terminology and hygiene protocols coupled with skills in assisting with daily living activities and maintaining patient comfort. Committed to making meaningful impact on patient well-being through attentive and personalized care.

Work History

Customer Service Representative

South Indian Bank
06.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Master of Applied Management - Business Analytics

Eastern Institute of Technology
Auckland, NZ
07-2026

Bachelor of Commerce - Marketing

Rajagiri College of Management And Applied Science
Kochi, India
03-2024

Diploma in Global Accounting - Accounting

True Visory Academy
Kochi, India
01-2024

Skills

  • Supporting personal needs
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Team development
  • Escalation management
  • Computer proficiency

Languages

English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual

Interests

  • Pilates
  • Gym Workouts
  • Regularly practice mindfulness and meditation for overall wellness
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Participating in fundraising events to support local charities, schools, or community projects
  • Volunteer Work

Timeline

Customer Service Representative

South Indian Bank
06.2024 - 12.2024

Master of Applied Management - Business Analytics

Eastern Institute of Technology

Bachelor of Commerce - Marketing

Rajagiri College of Management And Applied Science

Diploma in Global Accounting - Accounting

True Visory Academy

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Amitha Francis