Amit Kumar Gupta
Wellington,WGN
Summary
Proven leader with a track record of enhancing operational efficiency at Eminence Limited T/A The Bottle-O Tawa. Excelled in customer service and time management, boosting staff performance and client satisfaction. Skilled in relationship building and operational oversight, achieving significant improvements in workplace harmony and sales outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Liquor Duty Manager
Eminence Limited T/A The Bottle-O Tawa
02.2023 - Current
- Managed staff for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance in absence of store manager.
Head of Human Resources
Supreme Motors Truck Parts LLC
07.2016 - 10.2022
- Implemented succession planning initiatives, promoting long-term stability in business operations.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
Sales Assistant
Cadbury India Limited
01.2012 - 04.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Mulund High School
02.2000
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Customer Communication
- Attention to Detail
- Professionalism and Integrity
- Relationship Building
- Cash Management
- Delegating Work
- Operational Oversight
Certification
Liquor Control Qualification
Languages
Hindi
Elementary
Arabic
Limited Working
Gujarati
Elementary
Timeline
Liquor Duty Manager
Eminence Limited T/A The Bottle-O Tawa
02.2023 - Current
Head of Human Resources
Supreme Motors Truck Parts LLC
07.2016 - 10.2022
Sales Assistant
Cadbury India Limited
01.2012 - 04.2015
Mulund High School
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