Hi, I’m
Amit Kumar
MOUNT WELLINGTONE, AUCKLAND,AUK
Summary
Dynamic candidate with extensive experience in the hospitality industry. Proven track record of providing excellent customer service and maintaining complete accuracy of financial records. Highly organized with exceptional attention to detail and a strong commitment to guest satisfaction. Possesses strong problem-solving and time management skills with a passion for the hospitality industry. Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.
Overview
13
years of professional experience
Work History
QT Hotel Auckland
Night Auditor
02.2023 - Current
Job overview
- Audited daily guest ledger of hotel to verify and balance entries.
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance.
- Correctly closed out guest accounts and processed all payment transactions according to policy.
- Controlled and secured cash and cash equivalents for property according to cash handling policy and procedures.
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly
- Collaborated with maintenance and housekeeping to attend to various customer complaints and concerns.
- Kept management abreast of unusual operational or financial events and deviations from policies or procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversaw night auditing of daily room occupancy and hotel revenue
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Generated and printed daily financial reports to track hotel performance
- Looked over pending check-ins and payment processes to complete closing procedures
- Kept accounts in balance and ran daily reports to verify totals
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
The Living Adventure
Duty Manager
10.2022 - 12.2022
Job overview
- Assisting site operation manager in handling 1161 room inventory which would accommodate football fans from different nationalities
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
- Trained employees in essential job functions
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Supervised and coordinated team to provide guidance and support and maximize performance
- Mentored and supported junior staff members to apply best practices and follow procedures
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Developed and implemented new procedures and policies to improve operational productivity
- Coordinated with suppliers and vendors to determine availability of required materials
Crown Plaza Hotel Gurugram
Duty Manager
06.2022 - 07.2022
Job overview
- Evaluated teamwork, flexibility and adaptability of departments, utilizing professional skills to meet and uphold company values and goals
- Maintained accurate records of daily transactions and employee performance reviews.
- Monitored and reviewed security cameras and tapes to decrease employee and customer theft.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Set aggressive targets for employees to drive company success and strengthen motivation
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Assisted in organizing and overseeing assignments to drive operational excellence
Sofitel Hotel
Night Auditor
06.2019 - 08.2020
Job overview
- Audited daily guest ledger of hotel to verify and balance entries.
- Correctly closed out guest accounts and processed all payment transactions according to policy.
- Assisted in training new staff members on proper procedures for handling money and credit card transactions.
- Posted room charges and room taxes to guest accounts for payment.
- Controlled and secured cash and cash equivalents for property according to cash handling policy and procedures.
- Organized and detail-oriented with strong multitasking skills.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
YMCA Accommodation
Night Manager
03.2017 - 05.2019
Job overview
- Prepares an summary of cash, check and credit card activities
- Check figures, postings and documents for accuracy
- Record, store, access, and/or analyze computerized financial information.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Supervised security personnel in upholding staff, customer and building safety.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Columbus Coffee
Assistant Restaurant Manager
02.2017 - 03.2017
Job overview
- Train and coach staff on guest services principles and practices.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
White Lotus Ltd
Shift Supervisor
11.2016 - 01.2017
Job overview
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
Tourism Holding Limited
Duty Manager
11.2015 - 11.2016
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Analyzed sales data to identify opportunities for growth and improvement.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hilton Hotel
Attendant
10.2015 - 11.2015
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal
- Responded to customer requests efficiently and with knowledgeable assistance
- Supported store operations by maintaining clean and organized store atmosphere
- Determined customer needs by asking relevant questions and listening actively to responses
- Processed payments and provided receipts to establish proof of transaction
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
Kitchen Operations Copthorne Hotel, Front, ce Holiday Inn Express
Steward
11.2014 - 10.2015
Job overview
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Mike Anderson Sea Food
Assistant Manager
05.2011 - 05.2012
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
ICL Graduate Business SchoolAuckland, AUK
Master Of Business Informatics (MBI) from Business
03.2024
NTEC GroupAuckland, AUK
Diploma from Business Management In Tourism
11.2015
Edinburgh Napier University, International Institute of Hotel ManagementIndia
Bachelor Of Hospitality Management from International Hospitality Administration
07.2010
Skills
- Oral and written communications
- Reservation processing
- Front desk operations
- Registration processing
- Account Reconciliation
- Report generation
- Reception management
- Mail and packages
- Daily transactions review
- Inventory oversight
- Financial statements expertise
- Credit and cash payments
- Revenue monitoring
- Account balancing
- Drawer closing protocols
- Accounting processes
- Charge posting
- Bank reconciliation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Auditor
QT Hotel Auckland
02.2023 - Current
Duty Manager
The Living Adventure
10.2022 - 12.2022
Duty Manager
Crown Plaza Hotel Gurugram
06.2022 - 07.2022
Night Auditor
Sofitel Hotel
06.2019 - 08.2020
Night Manager
YMCA Accommodation
03.2017 - 05.2019
Assistant Restaurant Manager
Columbus Coffee
02.2017 - 03.2017
Shift Supervisor
White Lotus Ltd
11.2016 - 01.2017
Duty Manager
Tourism Holding Limited
11.2015 - 11.2016
Attendant
Hilton Hotel
10.2015 - 11.2015
Steward
Kitchen Operations Copthorne Hotel, Front, ce Holiday Inn Express
11.2014 - 10.2015
Assistant Manager
Mike Anderson Sea Food
05.2011 - 05.2012
ICL Graduate Business School
Master Of Business Informatics (MBI) from Business
NTEC Group
Diploma from Business Management In Tourism
Edinburgh Napier University, International Institute of Hotel Management
Bachelor Of Hospitality Management from International Hospitality Administration
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