Amit Nijhawan

Managing Council owned property assets - portfolio of commercial and community assets, including Council Controlled Organisations as well as providing technical advice and services across a range of property issues to ensure that Council owned property is managed in accordance with good business practice, statutory requirements, Council operating procedures and policies, and management plans.

Key Responsibilities -

• Provide high standard of lease management
• Commercial Property markets and trends
• Delivery of facilities and asset management plan
• Financial Management
• Assist in delivery of projects
• Debt recovery and litigation
• Health Safety and wellness

Managing 40 furnished apartment facilities in an eight-story apartment building that are leased on commercial leases from 20 different landlords and then sub-let on long-stay residential tenancy agreements.

• Relationship management with key stakeholders such as unit owners, Wellington City Council and Body Corporate
• Managed commercial leases, rental valuation, tenure, and rental negotiation
• Ensuring smooth operation of the property portfolio including utilising knowledge of the legislation, handling account payable & receivables along with timely property maintenance
• Engaged in market rent analysis and rental listing data for rent valuations
• Adhered to all Operational H&S regulations and ensured that all safety requirements were met
• Maximized rental income while minimizing expenses through effective planning and control
• Managing account payables & receivables
• Communicated effectively with owners, tenants, residents, body corporate
• Managed and scheduled contractors for maintenance issues
• Building and maintaining relationship with tenants

Project Coordinator for 67 room, 18 floor upgrade & refurbishment project of the apartment block that required new flooring, electrical outlets & lighting, joinery & cabinet, whiteware, painting, & granite benchtops–

• Liaising with contractors and suppliers for job scheduling
• Organising new supplies and work quotes from suppliers
• Scheduling out of service room inventory
• Cost control and budget management
• On-costing to owners as per Quest commercial lease
• Removal of old equipment and organising donation where possible
• Computerized office activities & streamlined processes
• Debtor management

• Coordinating in-house phone team activities - recruitment, training, data maintenance, result monitoring & reporting
• Managed team of 4 tele-fundraisers
• Donor data maintenance in CRM
• Administrative support for fundraising and database team
• Backup support to Administrative team covering holidays & work overload
• Coordinating with UNICEF Supply Division and other suppliers for fundraising supplies
• Marketing leads management
• Responded to donor requests via telephone and email
• Simplified and computerised processes towards paperless environment

• Complete end to end cafe management and operations

• Part of Technical Support Group (TSG), managed 2 teams of 15 members that provides 24/7/365 quality and timely resolution to customer technical problems, irrespective of where consumer may be geographically located or nature of problem or platform
• Became Subject Matter Expert (SME) in shortest time without any prior background in tech support

• Commenced as a team leader in the banking and financial services, responsible for moving the process from Pre-Pilot to Business As Usual
• Managed a team of up to 60 members while meeting SLA’s of a client, a major US mortgage bank where the team processed mortgage applications electronically as per the agreed business rules and service level agreement
• Moved into Insurance & Healthcare after the financial crash in 2008. Responsible for transferring a new B2B Collections process off-shore - New Jersey, US to Gurgaon, India
• Required to extensively learn the human anatomy and medical fundamentals related to bones
• Chosen to be a Subject Matter Expert (SME) in both roles in financial and insurance services, managed large teams, became the point of contact for any business rule confirmation, set up quality business rules and quality base-lining
• Successfully maintained SLA’s with a team of 45
• Performed IT support by troubleshooting, updating devices and supporting software needs
• Increased operational efficiency by training staff on best practices and protocols

• Recruited as a retail banking team member, successfully achieved sales and service targets with regards to mortgages, secured loans, line of credit, car loans, bank accounts, fixed deposits, retirement saving plans, investments and credit cards