Summary
Overview
Work History
Education
Skills
Timeline
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AMJAD ALI

AMJAD ALI

Mount Albert,Auckland

Summary

Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.

Overview

5
5
years of professional experience

Work History

Desktop Support Analyst

Chubb
03.2023 - 06.2023
  • Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines
  • Supported users with in-person, via email, by Phone and remote technical assistance
  • Handled customer service issues by providing guidance or escalating for advanced support
  • Resolving IT infrastructure &
  • System problems across Windows, network connectivity, printers, browsers etc
  • Developed and maintained strong relations with customers to meet quality expectations.

IT Specialist

Democracy Federal Credit Union
06.2022 - 11.2022
  • Monitored systems in operation and input commands to troubleshoot areas
  • Maintained servers and systems to keep networks fully operational during peak periods
  • Patched software and installed new versions to eliminate security problems and protect data
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Datacenter Technician

Amazon
02.2022 - 04.2022
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment
  • Accepted tasks and documented status using ticketing system, time reports and email
  • Identified and reported problem devices and replaced defective parts
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number
  • Dressed and labeled cables for easy identification and traceability.

IT Support Technician

Medliminal
06.2020 - 11.2021
  • Setup user accounts in Active Directory and Office 365 and assign them licenses and permissions
  • Translated complex technical issues into digestible language for non-technical users
  • Used ticketing systems to manage and process support actions and requests
  • Monitored systems in operation and quickly troubleshot errors
  • Documented support interactions for future reference.

IT Technician

Pentor
06.2018 - 01.2020
  • Created help desk tickets, troubleshoot and resolved desktop issues
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Documented repair processes and helped streamline procedures for future technical support actions.

Education

Associate - Information Technology

Northern Virginia Community College

Skills

  • Application Installations
  • Analysis & Troubleshooting
  • Computer/Mac/Printers Diagnostics
  • Customer Service Support
  • Security Certification
  • Jira, Spiceworks, ServiceNow
  • Citrix, Voip Technology
  • Remote Technical Support
  • Servers Patches and Visualisation
  • MS Office 365, Azure AD, MS Exchange
  • Manage engine/SCCM
  • Organizational Skills
  • Hardware and Software Repair

Timeline

Desktop Support Analyst

Chubb
03.2023 - 06.2023

IT Specialist

Democracy Federal Credit Union
06.2022 - 11.2022

Datacenter Technician

Amazon
02.2022 - 04.2022

IT Support Technician

Medliminal
06.2020 - 11.2021

IT Technician

Pentor
06.2018 - 01.2020

Associate - Information Technology

Northern Virginia Community College

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AMJAD ALI