Ammar Alansi
Auckland,AUK
Summary
A highly skilled IT professional specializing in networking, currently pursuing a master’s in information technology with a focus on cybersecurity. Possesses extensive knowledge in cloud technology, particularly in AWS and Azure. Committed to staying current with industry trends, exceling in configuring network devices, troubleshooting complex issues, and implementing innovative solutions.
Overview
20
20
years of professional experience
Work History
IP Configuration Engineer
Spark New Zealand
05.2022 - Current
- Configure core and customer-located network edge devices, including Cisco, Junipers, CMN Meraki, Velo Cloud, Nokia, and Fortinet
- Collaborate with customers on network design, migrations, cutovers, and technical discussions
- Diagnose and resolve networking issues using various tools such as traceroute, ping, iperf, nslookup, tcpdump, and Wireshark
- Implement comprehensive end-to-end application monitoring, tracing, and alerting utilizing tools such as Splunk and Prometheus
- Actively participate in projects, including the implementation of new products and systems such as Internet Services, VMWARE, SD-WAN, WAN FLEX, Cloud Managed Network, Cloud Connect, and Trans-Tasman products
- Foster and maintain relationships with Spark business units such as Digital, International, Assure, and Design teams, offering assistance as needed
- Take a proactive approach to personal development and contribute to the growth of colleagues by providing on-the-job coaching in areas of technical expertise.
Delivery Centre Consultant
Concentrix (New Zealand) Limited
06.2020 - 06.2021
- Provide a key service to AirNZ customers
- Strives to always deliver first call resolution
- Develop a strong understanding of all client services available and be able to articulate and sell those services to their customers
- Communicate effectively with customers, peers, support personnel, and management
- Assist Team Leaders with recommendations for improvements to established procedures and processes
- Process customer requests from initial contact through to conclusion
- Follow, refine, or update various operating procedures as required to improve Concentrix’s delivery of services.
Self Employed
Saba Travel and Tourism
03.2017 - 03.2020
Travel Consultant
Enma Tours & Education SDN BHD
Malaysia
07.2015 - 12.2016
Travel Consultant
Saba Travel LLC
Dubai
01.2011 - 06.2015
IT Service Desk Technician
Global network LLC
Dubai
09.2008 - 12.2010
- Recorded technical issues and requests
- Diagnosed and resolved problems
- Escalated issues as appropriate
- Interact with all levels of staff to resolve various technical issues with personal computers, printers, and conference room equipment
- Format and image computers for company use
- Add computer to the DNS utilizing Active Directory as needed
- Provided PC hardware and software support to end-user
- Installed PC and related peripheral equipment for end-user
- Assisted end users through email, phone, and walk-ins.
Network Engineer
YECO (Compute Me)
Yemen
04.2007 - 08.2008
- Design and install networks, specializing in LANs, WANs, IP Phone, and wireless networks for diverse clients
- Configure Window servers, Cisco devices, routers, switches, Wireless access points
- Provide efficient troubleshooting and customer support, minimizing downtime and optimizing network performance
- Manage day-to-day activities and projects, ensuring timely and successful completion while meeting client requirements
- Resolve complex problems within LAN and WAN networks, contributing to enhanced overall network efficiency.
Technical Specialist
Telecom New Zealand Ltd
New Zealand
04.2004 - 12.2006
- Demonstrated expertise in various network technologies, specializing in LANS, WANS, TCP/IP, MPLS, and proficient handling of IP routing protocols (RIP, IGRP, OSPF, EIGRP, BGP), IP Addressing, subnets, VLANS, and VLAN trunking
- Successfully implemented robust network security measures, encompassing firewalls, VPNs, and adept IOS command line configuration of switches and routers
- Applied Quality of Service (QoS) and Class of Service (CoS) protocols strategically to enhance network performance
- Configured routers and switches seamlessly from vendors such as Juniper, Cisco, Alcatel, and Allied Telesyn Networks
- Independently conducted advanced-level network administration activities, independently
- Participated in the testing and implementation of new services
- Demonstrated a proven ability to troubleshoot complex issues, providing effective support to both technical and non-technical users
- Provided valuable consultation, expertise, and support on specific customer service solutions
- Successfully cultivated working relationships with customers, collaborating with Account teams to address challenging Provisioning issues.
Education
Master of Information Technology Level 8&9 -
Whitcliffe College
12.2024
Diploma in Cloud Engineering Level 7 -
YOOBEE College
01.2022
Virtual Contact Center Training Course -
CCNNZ (Customer Contact Network New Zealand)
01.2020
Diploma in Cloud Technology Level 7 -
AMES The Institute of IT
01.2019
Diploma in Computer Networking - Infrastructure and Server Options -
Christchurch Polytechnic Institute of Technology (CPIT)
01.2003
Skills
- Ability to work both independently and collaboratively as part of a team
- Strong communication and interpersonal skills
- Active listening and comprehension abilities
- Precision and attention to detail
- Motivated to achieve goals
- Capability to handle difficult and challenging customers
- Thinking outside the box for innovative solutions
- Effective multitasking skills
- Quick learner
- Practical and mechanically inclined
- Excellent problem-solving capabilities
- Ability to relate well to people and enjoy challenges
- Demonstrates a proactive culture and a can-do attitude in a team environment
- Customer-focused with an awareness of customer expectations
- Resilience and stress management skills
- Demonstrates empathy
- Focused and hardworking
- Exceptional customer service skills, consistently exceeding expectations and going the extra mile
References
Concentrix’snslookuptracerouteWhitcliffeTelesynAlcatelEnmaAirNZiperfFortinet
- Ovesh Vohra (ICT Lecturer), Ovesh.vohra@yoobeecolleges.com, +64 22 5251109
- Joyce Camcam Contact Centre | Team Leader, joyce.camcam@airnz.co.nz, +64 2040999028
- Adarsh Tomar Provisioning Delivery Lead), Adarsh.Tomar@spark.co.nz, +64 223918808
Timeline
IP Configuration Engineer
Spark New Zealand
05.2022 - Current
Delivery Centre Consultant
Concentrix (New Zealand) Limited
06.2020 - 06.2021
Self Employed
Saba Travel and Tourism
03.2017 - 03.2020
Travel Consultant
Enma Tours & Education SDN BHD
07.2015 - 12.2016
Travel Consultant
Saba Travel LLC
01.2011 - 06.2015
IT Service Desk Technician
Global network LLC
09.2008 - 12.2010
Network Engineer
YECO (Compute Me)
04.2007 - 08.2008
Technical Specialist
Telecom New Zealand Ltd
04.2004 - 12.2006
Master of Information Technology Level 8&9 -
Whitcliffe College
Diploma in Cloud Engineering Level 7 -
YOOBEE College
Virtual Contact Center Training Course -
CCNNZ (Customer Contact Network New Zealand)
Diploma in Cloud Technology Level 7 -
AMES The Institute of IT
Diploma in Computer Networking - Infrastructure and Server Options -
Christchurch Polytechnic Institute of Technology (CPIT)
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