AMMAR YACOUB
Auckland,Papatoetoe
Summary
Sales-oriented with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry.
Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
22
22
years of professional experience
Work History
Marketing Executive
A to Z Security Equipment Trading L.L.C
04.2018 - 04.2023
- Experienced in dealing with clients.
- Accurate data entry of purchases and sales in the company's system.
- Coordinating the dispatch of mailing and digital communication to stakeholders.
- Giving ideas to workers to implement them.
- Providing excellent customer service.
- Correspond promptly acknowledge and offer a comprehensive reply to any enquiry.
Travel Consultant
Akkad Tours
06.2007 - 08.2018
- Correspond promptly, acknowledge and offer a comprehensive reply to any enquiry.
- Ensure all proposals/costs, local arrangements are verified.
- Arrange and confirm ground services to ensure customer satisfaction.
- Obtain customer feedback, ensure the client is satisfied.
- Maintain database of outbound tour operators outside United Arab Emirates.
- Designing and selling tour packages of various airlines.
- Negotiating with reputed tour operators, different hotels, car rentals for securing best rates and bookings.
- Having contacts with various tour operators, hotels, car rentals.
Travel Consultant
Al Fajer Travel Agency
05.2006 - 06.2007
- Develop new overseas and local customers for our sales services.
- Arranged visa, hotel, and restaurant reservations.
- Contracted Sales manager of hotels, restaurants, tours, rental cars and other business and leisure firms.
- Participating in different exhibitions and seminars.(for canvassing tourism business for Dubai and UAE)
- Write proposals and quotations for customers.
- Conduct and manage presentation session for customer.
- Provide recommendations for traveling to popular destinations.
- Corresponding through e-mails to inform regular customers of promotional offers, tours packages, price list, reservations and appointment scheduling.
Travel Sales Agent
Geneva Tourism Company
02.2005 - 05.2006
- Managed sales, produced revenues, attracted clients and promoted a team concept to ensure customer satisfaction and repeat business
- Maintained and established extensive client data base which contributed to significant sales growth
- Manage full-service arrangement for tourists
- Arranged business and leisure travel, individual or group
- Implemented e-mail lists to inform regular customers of promotional offers, tours packages, price list and appointment scheduling
- Developed travel itineraries for business travel and organized travel documents.
Sales Executive
Beesan Medical Devices Trading Est
01.2003 - 02.2005
- Marketed and sold medical products to hospitals, pharmacy, surgeons, and other healthcare providers
- Presented and promote products, and facilitate product information for each prospective client
- Established relationships with health care professionals
- Maintained data base for each customers.
Medical Engineer
University of Jordan Medical Center
01.2002 - 01.2003
- Instruct and show medical staff how to use the equipments
- Provide general maintenance of medical equipments
- Cooperate with medical companies to look at latest tech medical machine.
Medical Engineer
Karkov University Hospital
08.2001 - 11.2001
- Fix and maintain medical equipments tools
- Train and assist others how to use medical equipments
- Assemble and install medical machines and equipments
- Provide maintenance and training for medical machines/equipments
- Equipments expert in: Thermometer X-ray Lithoclast Endoscopes Shockwave Ultra-sound E.E.G
Education
Diploma - Air Cabin Crew
Stonebridge Associated Colleges
2007
Masters - Medical Equipment Engineering
Polytechnic Institute of Karkov
2002
B.A. - Medical Equipment Engineering
Polytechnic Institute of Karkov
2001
Skills
- Experienced business professional with specific expertise in the travel industry, sales & marketing
- Retail Knowledge
- Strong service skills
- Positive attitude and adaptability to change
- 8 years of international experience
- Microsoft Office Suite Expertise
- Product Requirement Documents
- Product Marketing Specialist
- Launch New Products
- Customer Consultations
- Sales Support
- Strong Time Management
- Effective Customer Communication
- Sales Promotion
Timeline
Marketing Executive
A to Z Security Equipment Trading L.L.C
04.2018 - 04.2023
Travel Consultant
Akkad Tours
06.2007 - 08.2018
Travel Consultant
Al Fajer Travel Agency
05.2006 - 06.2007
Travel Sales Agent
Geneva Tourism Company
02.2005 - 05.2006
Sales Executive
Beesan Medical Devices Trading Est
01.2003 - 02.2005
Medical Engineer
University of Jordan Medical Center
01.2002 - 01.2003
Medical Engineer
Karkov University Hospital
08.2001 - 11.2001
Diploma - Air Cabin Crew
Stonebridge Associated Colleges
Masters - Medical Equipment Engineering
Polytechnic Institute of Karkov
B.A. - Medical Equipment Engineering
Polytechnic Institute of Karkov
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