Ammon Euta
Levin,Levin
Summary
Dynamic Supervisor at Woodhaven Gardens with a proven track record in enhancing customer satisfaction and team productivity. Skilled in training and mentoring, I streamlined workflows and fostered an inclusive environment, leveraging strong communication and problem-solving abilities to achieve operational excellence and improve service delivery.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Supervisor
Woodhaven Gardens
Levin, MWT
06.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Patient Referral Coordinator
Ministry of Health
Kiribati
02.2018 - 01.2023
- Streamlined referral workflows by coordinating interactions between patients, healthcare providers, and insurance entities.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
- Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
Education
Certificate - Business Administration And Management
Kiribati Institute of Technology
Tarawa, Kiribati 12.2018
Diploma -
Moroni High School
KIRIBATI 12.2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
- Software experience
- Verbal and written communication
- Safety protocols
- Documentation and reporting
- Teamwork and collaboration
- Multitasking
- Active listening
- Professionalism
Languages
KIRIBATI
Native or Bilingual
Tok Pidgin
Native or Bilingual
Timeline
Supervisor
Woodhaven Gardens
06.2023 - Current
Patient Referral Coordinator
Ministry of Health
02.2018 - 01.2023
Certificate - Business Administration And Management
Kiribati Institute of Technology
Diploma -
Moroni High School