Summary
Overview
Work History
Education
Skills
My personal interests and Hobbies
Languages
Timeline
Generic
Amna Thomas

Amna Thomas

Glenfield,AUK

Summary

Motivated waitress/receptionist with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Front of House

Gratitude Restro Bar, Families Own Business
02.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Trained new servers on restaurant policies and procedures.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Informed customers about daily and seasonal specials.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Greet new customers and build a good bond with them.

Homebased Child-care

Works With Mom For Jemmas
02.2021 - Current
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Managed program paperwork and child records to comply with state requirements.
  • Monitored and observed child progress, interactions and behaviour and reported findings to parents.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Maintained high-quality child-care standards based on developmentally appropriate practices.
  • Collaborated on strategies to enhance student learning and behaviour alongside parents and teaching staff.

Education

High School Diploma -

Northcote College
Auckland, NZ
11.2025

Skills

  • Safe Food Handling
  • Item Promotion
  • Customer Service
  • Guest Relations Management
  • Service Prioritization
  • Food Station Setup
  • Sales Techniques
  • Payment Processing
  • Greeting guests
  • Age Verification

My personal interests and Hobbies

My ability to perform a variety of dances in front of a sizable audience is something I greatly cherish. I have showcased my talent on numerous stages, including Aotea Square for Diwali. I make an effort to schedule time for both realistic sketches and canvases because I find that I'm also quite skilled with a brush and pencil. I enjoy travelling, and I'm always up for an adventure, no matter how close or far I'm going. Even though I appear active, I enjoy resting and simply lounging in bed; personally getting time to rest cures my problems by having some time to myself. Another characteristic about me is that I don't like to act under pressure since I believe that in order to achieve better outcomes, I must first consider whether or not I want to do something.

Languages

Malayalam
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House

Gratitude Restro Bar, Families Own Business
02.2022 - Current

Homebased Child-care

Works With Mom For Jemmas
02.2021 - Current

High School Diploma -

Northcote College

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Amna Thomas