Amogh Gomarkar
Auckland,New Zealand
Summary
Experienced in seasonal roles, a customer care professional with a solid grasp of both technical and soft skills. Thrives in high-pressure environments and adept at achieving goals. Utilizes a people-oriented approach to effectively interact with diverse individuals, fostering positive team dynamics. Team members can rely on extensive knowledge and support, bringing a can-do attitude to every task.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping
Parklane Motor Lodge
04.2023 - Current
- Organize, supervise, and coordinate the work of housekeeping personnel on a day-to-day basis
- Ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for hotel guests
- Maintain an inventory of the furniture, linen, and movable equipment in the rooms and related premises and to ensure they are regularly checked
- Ensure observance of hygiene and safety precautions
- Inspect and approve all supply requisitions for the housekeeping department, and to maintain par stock, inventory control, and cost-control procedures for all materials
- Be responsible for the redecoration and refurbishing of rooms, lobbies, and so on
- Attending guest on behalf of Relief Managers
- Looking after online bookings
- Supporting in-house guest with any queries or support.
Sr. Customer Service Executive
Intelenet Global Services PVT. Ltd.
03.2007 - 11.2009
- Supported TransUnion consumers by addressing queries related to credit ratings, fraud prevention, and more through inbound calls.
- Initiated disputes with financial entities, including banks, loans, credit card delinquencies, and bankruptcies.
- Educated consumers on various aspects of credit reports and promoted awareness of maintaining a healthy credit score. Successfully pitched fraud prevention subscriptions to consumers.
- Achieved and maintained key performance indicators (KPIs) such as 1st-time call resolution, Average Handling Time (AHT), and Customer Satisfaction (CSAT).
Customer Care Officer - Optus Mobile Australia
Convergys India Service Private Limited
12.2006 - 02.2007
- Activated an average of 60 new prepaid mobile numbers daily during calls, guiding end users in selecting the optimal prepay plan based on their monthly mobile usage patterns.
- Provided comprehensive support to over 1000 existing Optus users, both prepay and postpaid, addressing various queries and resolving disputes.
- Successfully retained postpaid and broadband customers through outbound calls, achieving a retention rate of 85%.
- Delivered on-call technical support for broadband users, ensuring a 20% reduction in technical issues and enhancing overall customer satisfaction.
Education
Master of Applied Management -
Eastern Institute of Technology
Auckland, AUKGerman as a foreign Language -
Goethe Institute Mumbai
Mumbai India10.2012
Bachelor of Science (Chemistry) -
Mumbai University
Mumbai India05.2005
Skills
- Customer Service
- MS Office - Word, Excel , Power Point
- Housekeeping
- Client servicing
- German Linguist
- Customer Service-Focused
Student Visa
Studying Master of Applied Management from Eastern Institute of Technology Auckland CBD Campus
Visa Validity
19th March 2023 – 20thOctober 2024 (extendable for another 3 years)
Availability
Monday to Sunday, Any shift
Certification
- CSM - Certified scrum Master certification (validity 14 January 2026)
- ITIL Foundation in service Management (4th Edition)
- German as a foreign Language – Goethe Institute Mumbai
Section name
References can be provided at the request.
Timeline
Housekeeping
Parklane Motor Lodge
04.2023 - Current
Sr. Customer Service Executive
Intelenet Global Services PVT. Ltd.
03.2007 - 11.2009
Customer Care Officer - Optus Mobile Australia
Convergys India Service Private Limited
12.2006 - 02.2007
Master of Applied Management -
Eastern Institute of Technology
German as a foreign Language -
Goethe Institute Mumbai
Bachelor of Science (Chemistry) -
Mumbai University
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