Amogh Gomarkar

• Maintained a well-organized reception area with updated materials, creating a welcoming environment for visitors.
• Managed office supplies inventory, handled correspondence, and filed documents to provide effective administrative support to staff members.
• Monitored visitor access and issued badges for office security maintenance.
• Ensured incoming visitors and customers were greeted professionally while offering friendly and knowledgeable assistance.
• Responding promptly to incoming calls and directing them to the appropriate departments.
• Monitored and managed inventory of facility supplies and equipment for efficient usage and ensured timely replenishment.
• Sorted incoming and outgoing mail by priority and department, guaranteeing prompt delivery to designated bank headquarters locations.
• Managed and tracked incoming packages, coordinating with departments.
• Oversee access control for parking facility, allowing entry only to authorized personnel and vehicles

• Inspected guest rooms after cleaning to ensure they were presentable.
• Reported any maintenance issues or damage to supervisors immediately.
• Provided information about hotel services upon request from guests.
• Ensured that all health standards were met during cleaning operations.
• Interacted pleasantly with clients and guests when performing daily duties.
• Maintained and organized cleaning supplies stock.
• Requested maintenance orders to fix non-working equipment and address room damage.
• Responded to requests from guests regarding housekeeping needs.

• Addressed IT Software Asset Management access and data requests using ServiceNow, Flexera
• Was responsible for license harvesting, which involved collecting and storing unused licenses, and for license recycling, using harvested licenses instead of purchasing new ones.
• Managed the procurement of software, licenses, and subscriptions, ensuring that the business's needs for ongoing technical support and upgrade protection were met by handling maintenance, support, and renewal orders in advance of expiration.
• Liaised with end users to ensure that software remained up to date, aligned with maintenance agreements, and met their working requirements.
• Identified savings opportunities for renewals and software licensing while managing relationships with both the business and suppliers regarding software licensing and maintenance.
• Collected information for budgeting, software compliance, inventory, and cost comparisons.
• Entered and maintained information in the Software Asset Management database to support software compliance, inventory, and cost tracking, and assisted in developing reporting to meet management requirements for information retrieval.
• Communicated effectively via email, telephone, group meetings, and presentations with end users, management, and vendors while assisting with both technical and administrative problems.

Client Projects:

• WSP (North America, APAC).
• National Grid (North America, UK)
• T-Mobile (Germany, Netherlands)
• CNA (North America)
• PMI (North/South America, Europe, APAC)

• Provide Level 1 and 2 support for all local applications and issues, addressing support queries via phone, email, and in person.
• Deliver 2nd Line onsite desktop and application support services to end users.
• Troubleshoot and resolve incidents related to desktop operating systems and mobile devices.
• Take ownership of personal ticket queues, ensuring timely resolution and support for colleagues to enhance customer satisfaction while meeting contractual SLAs.
• Log faults and tickets using a Service Desk Reporting Tool, maintaining accurate records of incident details and remedial actions taken.
• Ensure that all IT incidents are either escalated or resolved as necessary.
• Escalate critical and high-priority incidents to line and senior management.
• Report recurring incidents to problem analyst teams and line management.
• Collaborate with the service desk team to ensure smooth operations and maintain service levels.
• Proactively contribute to service improvement initiatives and implement enhancements in service desk processes and tools.
• Provide technical expertise and assistance on project assignments.

Client Project: Deutsche Bank, Germany.

• Gathers project business and technical requirements in order to develop project

estimates and SOWs

• Creates and executes project plans and revises as appropriate to meet changing needs

and requirements

• Manages day-to-day operational aspects of a project and scope

• Reviews deliverables prepared by team before passing to business partners

• Ensures project documents are complete, current, and stored appropriately

• Assists with proposal efforts including project scoping, level of effort assessments and

project plan development.

• Tracks and reports team hours and project expenses

• Maintenance of the projects

Client Projects:

Maroosh, Holidaysmadespecial, Zyeta, Acquist

HUC (Germany)

• Administered Exchange and SQL Server environments.
• Resolved SQL Server incidents
• Provided technical assistance for workstation installations (Desktops, Laptops).
• Configured LDAP and Windows access permissions per request.
• Resolved initial technical queries involving Microsoft, Oracle, Adobe
• Resetting of passwords for various domain logins.
• Granting access to various drives on laptops/ desktops; manual mapping of drives when direct user access fails.
• Coordinating between various concerned technical groups to rectify problems or to perform root cause analysis.
• Assigning various applications e.g., Outlook, Lync, Office Communicator, etc. to help users install the same.
• Routing the tickets to concerned higher level work groups to solve issues which are beyond L1.
• Checking current versions of applications and recommending upgrades.
• Performing root cause analysis of issues and determining if those can be resolved by local IT or higher-level work groups.
• Educating users about steps to be taken to secure data.

Client Project:

Deutsche Bank, Germany

• Handled inbound calls to address discrepancies in credit reports.
• Handled queries regarding fraud monitoring.
• Emphasized importance of knowing credit report segments for a clean record
• Maintaining current knowledge of client promotions
• Supported escalation inbound calls.
• Managed documents submitted by end users for dispute resolution.
• Meeting CPMs like AHT, CSAT, etc.
• Support team leaders in boosting performance metrics
• Conducting presentations to train new employees during OJT

Client Project: TransUnion (North America)

• Inbound Prepay Mobile Support for Optus Mobile.
• Activation of a new Prepay number, suggesting suitable mobile plans as per the user's usage pattern.
• Handled disputes concerning Prepay balance
• Resolved issues related to Internet data.
• Provided technical support for broadband network
• Retain postpay users by addressing billing discrepancies and presenting a range of alternative solutions.

Client Project: Optus Mobile, Australia.