Amol Akrale
35 Laurie Ave, Papakura, Auckland,NZ
Summary
Results-driven Business Insurance accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
13
13
years of professional experience
Work History
Business Insurance Consultant
IAG Insurance
10.2021 - Current
- Key point of contact for several AMI, State and our banking partners (BNZ & ASB) for any Business Insurance related queries and managing their quality referrals.
- Analyzed customer Inquiries with a specific focus towards first call resolution.
- Understanding client’s business risk and underwriting based on authority level or refer to senior underwriter.
- Achieving revenue growth and retention targets whilst maintaining compliance with company processes and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Proactively review existing customer policies to ensure full protection is given and to limit under insurance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed risk factors to recommend appropriate coverage levels.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Evaluated competitors' products and services to gain competitive advantage.
- Designed presentations and marketing materials to promote insurance products with in the team.
- Negotiated contracts and terms of sale with potential customers.
Senior Sales Associate
Avis Budget Group
01.2021 - 10.2021
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Performed inventory control procedures to manage car stock.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Strategic Planning Coordinator
NZ Bus & Go Bus
01.2017 - 01.2021
- Responsible for conducting self in an appropriate manner as a representative of company, working effectively in a diverse work environment, using prudent judgment at all times, performing duties in a safe manner, and assuring professional quality of services to all external and internal customers
- Planning and handling the daily operations at Depot and running the front office counter
- Operates transit buses in revenue and non-revenue service while in strict compliance with policies, directives, and procedures and all traffic laws and regulations
- Responsible for assisting bus Operations, Administration, Management of Disruption to services ensuring safety, reliability and efficiency
- Completes accident and incident reports accurately as necessary at the end of scheduled shifts
- Provides customer service information in a courteous, professional manner
- Maintaining professional courtesy while under stress, making public address announcements, properly answering questions and solving transit-related concerns of passengers, and exercising prudent judgment under a variety of constantly changing operating conditions.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Duty Manager
Hotel Rydges Wellington
04.2014 - 05.2016
- Managed operations of four departments; 24 hours room service, bar service for in-house guests, breakfast service and housekeeping.
- Ensured all guest complaints and any other issues are handled promptly, maintaining service standards and guest experience
- Managed all front office responsibilities and guest relations
- Trained as first aider, fire training, food handling, safety & hygiene
- Prepared daily revenue and sales report, night audit reports and check deposits, thus having sound knowledge of Information Technology systems and all MS Office Suite Applications
- Managed team members to achieve set goals and maintain the brand standard of the hotel
- Partnered with the other department heads to ensure that proper communication leads to guest satisfaction and maximizes productivity.
- Trained employees in essential job functions.
Receptionist / Night Auditor
Intercontinental Hotel
06.2013 - 03.2014
- Managed check-in and check-out for guests.
- Prepared daily revenue and sales report and effectively managed the cash float and check deposits
- Reviewed all revenue operating department’s end of the day, OPERA reports
- Promoted the IHG reward program to the guest and drove its sales; up-selling and cross-selling to the potential guest and working towards meeting the set targets of the department
- Managed inbound and outbound calls to the hotel
- Ensured effective communication with the Service Centre in regards to any guest follow up and room service orders.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
Duty Manager
Hotel Express Inn
06.2011 - 01.2013
- Met and maximized revenue through various sales and marketing strategies; up selling, developing new clients
- Implemented standard operating procedures in partnership with department heads
- Ensured all guest complaints are handled in an efficient manner with proper follow-ups
- Managing and overseeing the VIP process such as reviewing reservations, administering amenity orders, personal follow-up on rooms and allocations, managing incoming guests and groups
- Managed all front office responsibilities
- Prepared and analyzed operational performance reports in order to develop an informative database for decision making
- Managed front office finance, billing and cash management in accordance with standard operating procedure
- Developed and implemented strategies and practices to support employee engagement: o Recruit and select qualified candidates; provide employees with the orientation and training o Communicate performance expectations and provide employees with on-going feedback o Provide employees with coaching and counselling as needed to achieve performance objectives
- Created 100% guest satisfaction by providing Yes I Can! experience.
House-Keeping Supervisor
Four Seasons Resort, Jackson Hole
05.2010 - 04.2011
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements and providing housekeeping training
- Investigating and addressing complaints regarding poor housekeeping service
- Issuing cleaning supplies and equipment to housekeeping staff as needed
- Performing various cleaning duties in instances of staff shortages
- Collateral services: Inhouse speciality restaurants
- Achievements
- Awarded ‘Certificate of Appreciation’ in recognition of outstanding customer service to Go
- Wellington NZ Bus
- Received “MANAGER OF THE QUARTER” award in 2013 Hotel Express Inn Nashik
- Train the Trainer from Hotel Express Inn, Nashik, 2012
- Received Employee of the Month (Dec 2010) Four Seasons Resort Jacksonhole
- Super Star Workshop which covers Finance, Business Acumen, Leadership, Managing People
- Service Recovery in Hotel Four Seasons, Jacksonhole, USA in 2010.
Education
Bachelor - Business
Wellington Institute of Technology
Wellington, NZ04.2014
Bachelor Degree in Hotel Management - Business Management
R.N.S.C.H.M
Hubballi IndiaNo Degree - Computing
Unitec
Auckland, NZSkills
- Persuasive Negotiations
- Internal Communications
- Policy Renewals
- Excellent Communication Talents
- Professional Relationships
- Underwriter Selection
- Retention Strategies
- Medicare Compliance
- Risk Management Processes
- Insurance Policy Coverage Knowledge
Accomplishments
- First Aid /CPR Certified from St Johns. Exp: Aug 2025.
- Fire & Emergency Warden at IAG NZ.
- Auckland Operational Support Volunteer Fire and Emergency Brigade.
Languages
English
Native or Bilingual
hindi
Native or Bilingual
Marathi
Native or Bilingual
Gujarati
Professional Working
Punjabi
Professional Working
Timeline
Business Insurance Consultant
IAG Insurance
10.2021 - Current
Senior Sales Associate
Avis Budget Group
01.2021 - 10.2021
Strategic Planning Coordinator
NZ Bus & Go Bus
01.2017 - 01.2021
Duty Manager
Hotel Rydges Wellington
04.2014 - 05.2016
Receptionist / Night Auditor
Intercontinental Hotel
06.2013 - 03.2014
Duty Manager
Hotel Express Inn
06.2011 - 01.2013
House-Keeping Supervisor
Four Seasons Resort, Jackson Hole
05.2010 - 04.2011
Bachelor - Business
Wellington Institute of Technology
Bachelor Degree in Hotel Management - Business Management
R.N.S.C.H.M
No Degree - Computing
Unitec
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