Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amol Khes

Queenstown,Frankton

Summary

Accomplished Assistant Manager at Canara Bank with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in Staff Supervision and Customer Relations, significantly improved service quality and operational efficiency. Skilled in CRM and Retail Operations Management, fostering team development and achieving targets through effective leadership and strategic promotions. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Canara Bank
08.2018 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed senior-level personnel working in marketing and sales capacities.

Senior Analyst

Eclerx Service Ltd
01.2015 - 08.2015
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Delivered exceptional customer service through clear communication, empathy, and active listening skills.
  • Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
  • Improved customer satisfaction by providing timely and effective technical support to a diverse client base.

Associate

Wipro Limited
08.2013 - 01.2015
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Education

Business Administration And Management - Business Administration And Management

Barkatullah University
Bhopal

Certification - Digital Banking

Indian Institute of Banking And Finance
New Delhi
02.2020

Certification - Foreign Exchange Facilities For Individuals

Indian Institute of Banking And Finance
New Delhi
02.2020

Skills

  • Customer Relations
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Staff Management
  • Customer Relationship Management (CRM)
  • Retail Operations Management
  • Achieving targets
  • Reviewing loan applications

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Assistant Manager

Canara Bank
08.2018 - 10.2023

Senior Analyst

Eclerx Service Ltd
01.2015 - 08.2015

Associate

Wipro Limited
08.2013 - 01.2015

Business Administration And Management - Business Administration And Management

Barkatullah University

Certification - Digital Banking

Indian Institute of Banking And Finance

Certification - Foreign Exchange Facilities For Individuals

Indian Institute of Banking And Finance

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Amol Khes