Amreen Hirani
Grafton,AUK
Summary
Highly organized and detail-oriented administrative assistant with expertise in customer service, data entry, and office management. Skilled payroll professional ensuring smooth payroll operations for hourly and salaried workers. Proficient in record-keeping, statistics, and problem-solving. Precise Accounts Receivable Manager with a successful track record in reconciliation and invoice collections. Excellent communicator adept at addressing delinquent payments with tact. Experienced in managing staff and third-party payments. Committed to accuracy and efficiency in all tasks.
Overview
8
8
years of professional experience
Work History
Administrator / Office Marketing
Home2Grow Childcare
03.2023 - 07.2023
- Maintain effective relationships with educators and parents.
- Ensure accurate databases and proper documentation as per MOE guidelines.
- Respond to new childcare and educator inquiries via various channels.
- Handle website updates and face-to-face interactions.
- Prepare monthly planning, newsletters, and timesheets.
- Process staff payroll and educator payments on a regular basis.
- Maintain confidential data in Educator and children files.
- Handle all administrative tasks for smooth operations.
- Update child attendance and manage the database.
- Follow up with educators and visiting teachers regarding child changes of care.
- Enroll new children and educators with Educa for story learning.
- Ensure compliance with licensing guidelines for child safety.
- Supervise childcare workers and meet state training requirements.
- Engage with parents and families to build positive relationships.
CSR and Team Leader
Bp Connect
09.2018 - 02.2023
- Informed customers about promotions and special offers to drive sales.
- Achieved personal, team, and company goals in customer service.
- Enhanced customer satisfaction with fast and knowledgeable service.
- Efficiently handled customer inquiries, payments, and service requests.
- Collaborated with colleagues to deliver quality customer experience.
- Promptly addressed and resolved customer concerns and complaints.
- Processed exchanges, refunds, and bill adjustments to rectify issues.
- Maintained detailed records of customer interactions and transactions.
- Documented all call information following standard operating procedures.
- Handled customer inquiries and suggestions with courtesy and professionalism.
- Employed forward-thinking strategies to address customer needs and ensure satisfaction.
- Actively participated in team meetings and training sessions to stay informed about updates.
Sales and Marketing Assistant
Plus Fitness
07.2017 - 04.2018
- Collaborated closely with front-line teams to enhance sales skills and experience.
- Developed sales leads from advertiser-based referral streams, supporting business efforts.
- Assisted in coordinating comprehensive research on competitors and target consumers.
- Provided backup support to the sales team with organized files, customer-focused approaches, and excellent administrative skills.
- Tracked market and industry trends through online chatter monitoring.
- Supervised and directed data collection strategies.
- Planned and executed initiatives to reach the target audience through social media and e-mail.
- Assisted in outbound or inbound marketing activities, demonstrating expertise in content development, optimization, advertising, and event planning.
- Established and maintained client relationships through networking and prospecting.
- Measured customer satisfaction through surveys, polls, and questionnaires.
- Assisted companies in determining market position using available data.
Administrative Assistant
Arushi Steel
03.2015 - 07.2017
- Provided support during meetings by organizing spaces, preparing documentation, and taking comprehensive notes.
- Answered multi-line phone system, routing calls, delivering messages, and greeting visitors.
- Organized and updated file systems for easy record retrieval.
- Received and promptly distributed incoming mail and digital correspondence.
- Entered information into digital systems to maintain accurate data.
- Updated tracking spreadsheets with metrics and created charts and reports.
- Filed payroll processing documentation appropriately in employee files.
- Resolved customer service or billing complaints through exchanges, refunds, or adjustments.
- Set up and promptly updated customer accounts in the system.
Education
Graduate Diploma in Applied Management - Business Management
Otago Polytechnic
06.2019
Bachelor - business Management : Business Management
L.J Institute of Business Management
03.2017
Skills
- Xero
- Microsoft Office
- Communication Skill
- MOE software
- Reconciliation
- Problem-Solving
- Database management
- Payroll administration
- KPI tracking
- Time Management
- Customer Relationship Management
- Data Entry
- Invoice Preparation and Processing
Timeline
Administrator / Office Marketing
Home2Grow Childcare
03.2023 - 07.2023
CSR and Team Leader
Bp Connect
09.2018 - 02.2023
Sales and Marketing Assistant
Plus Fitness
07.2017 - 04.2018
Administrative Assistant
Arushi Steel
03.2015 - 07.2017
Graduate Diploma in Applied Management - Business Management
Otago Polytechnic
Bachelor - business Management : Business Management
L.J Institute of Business Management
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