Amrinder Grewal
PAPATOETOE,AUK
Summary
A well presented, polite, tactful and friendly individual who is able to combine a polite manner with sharp efficiency. I am more than able to just answering questions, I have a proven record of building relationships by providing information and additional products and services and helping customers find the right ones to meet their needs. Possessing an excellent telephone manner and the ability to communicate with all levels of customers, I am able to contribute to the growth of any business. I always keep my customers updated on issues important to them and work hard to meet requests for information in a timely and efficient manner. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
First National Real Estate Pinnacle
01.2023 - 03.2024
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Integrated multiple systems into one unified CRM platform to streamline customer service operations.
- Daily work on Palace Software/ Vault Platform.
CSO
Z Energy
10.2022 - 12.2022
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Balanced daily transactions on a computerized point-of-sale system.
- Identified and analyzed complex problems to develop effective solutions.
Credit Officer
State Bank of India
05.2013 - 06.2022
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Coordinated with legal teams when necessary to ensure compliance with applicable laws and regulations.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Managed cash handling processes including deposits, withdrawals, transfers.
- Developed customer segmentation strategies for CRM to maximize marketing efforts.
- Greeted customers and provided friendly customer service.
Education
Bachelor of Commerce (B.com) -
Punjab University Chandigarh
01.2012
10+2 HSC in Commerce -
01.2009
Skills
- Strong work ethic and commitment to excellence
- Able to demonstrate a high standard of Customer service
- Competent user of MS-office (Excel, word, outlook)
- Capacity to work both independently and collaboratively
- Capable of following procedures and systematic processes
- Effective communication and relationship management
- Able to handle complaints, aggressive customers and difficult situations
- Multi Tasking & Ability to perform under pressure
- Able to interact with a diverse range of people and cultures
- Great time management & problem solving skills
Hobbies and Interests
- Gardening
- Football and cricket
- Talking to people and meeting new people.
- Doing house work.
- Going out for shopping and watching movies.
- Long drives.
- Swimming and cycling.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Affiliations
- Physical Fitness (Gym, Running/Jogging)
- Creative Expression (Photography, Cooking, Painting/Drawing)
- Intellectual Growth (Reading books,Exploring Web)
- Social Engagement (Gathering with Friends, Joining Clubs/Groups)
- Personal Development (Networking with professionals, Seeking mentorship)
Certification
- Driver License (Class IV)
References
- Ambi Basati, Branch Manager, First National Real Estate Pinnacle, Royal Oak, Ambi.basati@fnpinnacle.co.nz, 0223988952
- Karamjit Kaur, CSO, Z Energy Pump, Te- Irirangi Dr, Kaur.karam1288@gmail.com, 02041970034
- Devinder Sharma ,Branch Manager ,State Bank Of India, Branch Sarabha, Devender.sharma@sbi.co.in, +919815612188
Timeline
Property Manager
First National Real Estate Pinnacle
01.2023 - 03.2024
CSO
Z Energy
10.2022 - 12.2022
Credit Officer
State Bank of India
05.2013 - 06.2022
Bachelor of Commerce (B.com) -
Punjab University Chandigarh
10+2 HSC in Commerce -
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